JT DeRouen
Summary
Professional sales consultant with proven track record in boating industry and food service. Skilled in customer engagement, market analysis, and closing high-value sales. Strong focus on team collaboration, adapting to changing needs, and delivering impactful results. Reliable in fostering client relationships and driving business growth with effective communication and negotiation skills.
Overview
6
6
years of professional experience
Work History
Catering Server
South Fork Public House
Pullman, WA
04.2025 - 05.2026
- Bartender at private catering events, serving beer, wine, and mixed drinks to guests
- Delivered exceptional customer service during events, ensuring guest satisfaction and seamless dining experiences.
- Monitored inventory levels of supplies, facilitating timely reordering to prevent shortages during events.
- Set up and broke down event spaces, maintaining organization and cleanliness throughout functions.
Equipment Rental Manager
Lake Chelan Modern Boat Rentals
05.2024 - 08.2024
- Conducted comprehensive product demonstrations to educate customers on features and benefits.
- Developed strong relationships with clients through personalized service and product knowledge.
- Managed equipment inventory, ensuring availability and readiness for customer needs.
- Coordinated rental agreements, providing clear instructions for equipment use and safety compliance.
Busser, Expo, Host
North Bend Bar & Grill
03.2020 - 08.2023
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Coordinated supply chain activities to optimize inventory flow and reduce delays.
- Monitored order status and communicated updates to relevant stakeholders to ensure timely deliveries.
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system to optimize table turnover and guest experience.
Education
Bachelor of Arts - Communications
Washington State University
05-2026
Skills
- Relationship building with customers
- Upselling products and add-ons
- Strong communication and active listening
- Understanding customer needs and recommending solutions
- Handling objections professionally
- Creating positive customer experiences
- Building repeat customer loyalty
- Collaborating with team members to meet goals
- Reliability and strong work ethic
- Strong presentation and interpersonal skills
- Time management and multitasking
- Adaptability under pressure
- Social media promotion or marketing
- Event coordination
- Outdoor recreation or boating knowledge
- Towing or trailer experience
Affiliations
Elected and served as Social Chairman, December 2022-December 2023 and Alumni Relations Chair December 2023-December 2024
References Available Upon Request
Timeline
Catering Server
South Fork Public House
04.2025 - 05.2026
Equipment Rental Manager
Lake Chelan Modern Boat Rentals
05.2024 - 08.2024
Busser, Expo, Host
North Bend Bar & Grill
03.2020 - 08.2023
Bachelor of Arts - Communications
Washington State University