JT O'Brien
Fayetteville,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Sun Auto Tire And Service
07.2009 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed 30 to 50 customers while fielding phone calls throughout each day
- Accomplished annual sales goals in excess of 2.5 million dollars.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Bartlesville High School
Bartlesville, OK05.2008
Skills
- Delegating Work
- Staff Supervision
- Staff hiring
- Team Development
- Performance Improvements
- Strategic Planning
- Order Management
- P&L Management
- Operations Management
- Goal Setting
Timeline
Store Manager
Sun Auto Tire And Service
07.2009 - Current
High School Diploma -
Bartlesville High School
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