Juan A. Garzon Fonnegra
Hollywood,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Barback-Bartender, Food Runner & Busser
Tiki Tiki
11.2022 - Current
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
Houseman
Marriot Courtyard
01.2022 - 11.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Customer Service Representative
24/7 Intouch Booking.com
01.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Assistant
Swim & Jog
02.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Administrative Studies - Business Administration, Management & Analysis
Sheridan Technical College
Hollywood, FL10.2023
High School Diploma -
Colegio Cafam
Bogota, Colombia.12.2018
Skills
- Time Management
- Guest Relations
- Bar and Beverage Restocking
- Opening and Closing Procedures
- Supply Restocking
- Administration and Management
- Customer Relationship Management
- Senior Leadership Support
- Cleanliness Standards
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Barback-Bartender, Food Runner & Busser
Tiki Tiki
11.2022 - Current
Houseman
Marriot Courtyard
01.2022 - 11.2022
Customer Service Representative
24/7 Intouch Booking.com
01.2021 - 01.2022
Sales Assistant
Swim & Jog
02.2019 - 03.2020
Bachelor of Administrative Studies - Business Administration, Management & Analysis
Sheridan Technical College
High School Diploma -
Colegio Cafam
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