Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Aguirre

Chicago,IL

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.

Overview

10
10
years of professional experience

Work History

Hospitality Worker

That Special Event
Chicago, IL
06.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Improved events ratings by maintaining clean, comfortable, and well-organized guest rooms.

Owner

MJ Arepas
Chicago, IL
04.2021 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Service Delivery Lead

Flash Delivery
Chicago, IL
04.2018 - Current

I deliver foods from multiple restaurants through flash deliveries and other service apps. My app ratings are above 4.5 stars indicating my professionalism on delivering everything carefully for the client to enjoy.

Shoe Department Associate

Nordstrom Rack
Chicago, IL
02.2019 - 02.2020
  • Increased customer satisfaction by providing personalized shoe recommendations and fitting assistance.
  • Streamlined inventory management through regular tracking, organizing, and restocking of products.

Second Chef

Mango Cafe
South Bend, IN
01.2018 - 04.2019
  • Enhanced dining experience by creating visually appealing and flavorful dishes for daily service.
  • Collaborated with Head Chef to develop innovative menu items, resulting in increased customer satisfaction.
  • Streamlined kitchen operations by implementing efficient cooking techniques and organization methods.
  • Assisted in managing food inventory, reducing waste and lowering overall food costs.

Guest Service Representative

Monterrey Security
Chicago, IL
08.2017 - 12.2018

Helping costumers look for and suggest new styles according to what they were looking for. Everyday I had a new goal to make with a certain amount of money. Through my time at Aeropostale I was employee of the month multiple times with highest sales.

Sales Associate

Aeropostale
Chicago, IL
09.2016 - 09.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Banquet Server

Hospitality Butlers
Chicago, IL
03.2015 - 10.2016
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Waiter/ Front Desk

Pizza By Alex
Chicago, Illinois
06.2014 - 08.2016
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

No Degree - Sports Management

Holy Cross College
Notre Dame, IN

No Degree -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL

No Degree -

Robert Morris University - Illinois
Chicago, IL

Hospitality Administration And Management

City Colleges of Chicago-Kennedy-King College
Chicago, IL
06.2026

Skills

  • Food Preparation
  • Event Planning
  • Upselling Strategies
  • Guest Relations
  • Event Preparation
  • Food Safety Knowledge
  • Cleaning and Sanitizing
  • Supply Restocking
  • Attention to Detail
  • Active Listening
  • Multitasking Abilities

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Hospitality Worker

That Special Event
06.2023 - Current

Owner

MJ Arepas
04.2021 - Current

Shoe Department Associate

Nordstrom Rack
02.2019 - 02.2020

Service Delivery Lead

Flash Delivery
04.2018 - Current

Second Chef

Mango Cafe
01.2018 - 04.2019

Guest Service Representative

Monterrey Security
08.2017 - 12.2018

Sales Associate

Aeropostale
09.2016 - 09.2018

Banquet Server

Hospitality Butlers
03.2015 - 10.2016

Waiter/ Front Desk

Pizza By Alex
06.2014 - 08.2016

No Degree - Sports Management

Holy Cross College

No Degree -

City Colleges of Chicago - Wilbur Wright College

No Degree -

Robert Morris University - Illinois

Hospitality Administration And Management

City Colleges of Chicago-Kennedy-King College
Juan Aguirre