Juan-Alberto Garcia
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at CastleRock Communities, adept in negotiation techniques and customer relationship management. Excelled in lead generation and sales presentations, boosting revenue through strategic market analysis and effective communication. Skilled in team collaboration and problem-solving, consistently achieving project goals and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Consultant
CastleRock Communities
San Antonio, TX
03.2023 - Current
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Collaborated with builders to ensure customer requests were met in a timely manner.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
- Scheduled and attended weekly appointments with clients.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Communicated with clients to determine property needs and budget constraints.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Supported other team members by providing assistance when needed.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Explained financial requirements and analytical data to potential buyers and sellers.
Team Associate
Spurs Sports & Entertainment
San Antonio, TX
08.2021 - Current
- Worked closely with coaches and players to assist with tasks they needed done and areas of assistance I was able to provide.
- Working directly with the Equipment Management team to assure that all members of the team are satisfied and set up prior to the start of the game.
- Working with the Visiting Team and the Visiting Equipment Management team is comfortable and set up prior to the start of the game.
- Working in high-intensity environments to complete tasks on short notice and being able to perform and fulfill requests of any sort.
- Being able to complete all tasks in the way they are asked to be completed.
- Being given an expectation to strive for perfection in this job and complete everything to the standards of the San Antonio Spurs.
Curbside Shopper
H-E-B plus
San Antonio, TX
07.2020 - 12.2023
- Secured and stored items until customer pickup.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Satisfied customers with quick, accurate service under tight deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Listened to customer needs to identify and recommend best products and services.
- Followed company policies regarding product returns, exchanges, and refunds.
Food Waiter
Willie's Grill & Icehouse
San Antonio, TX
07.2018 - 08.2022
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
Education
Associate of Science - Kinesiology
Northwest Vista College
San Antonio, TX08-2019
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX08-2021
Skills
- Negotiation techniques
- Customer relationship management
- Market analysis
- Sales presentations
- Lead generation
- Product knowledge
- Property valuation
- Team collaboration
- Effective communication
- Time management
- Marketing strategy
- Problem solving
- Sales strategies
- B2B sales
- Closing techniques
- Leads prospecting
- Client engagement
- Systems and software expertise
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Consultant
CastleRock Communities
03.2023 - Current
Team Associate
Spurs Sports & Entertainment
08.2021 - Current
Curbside Shopper
H-E-B plus
07.2020 - 12.2023
Food Waiter
Willie's Grill & Icehouse
07.2018 - 08.2022
Associate of Science - Kinesiology
Northwest Vista College
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
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