Michael Williams III
Osceola,AR
Summary
Dynamic sales and customer relations professional with expertise in effective communication and negotiation, consistently achieving production targets. Proven track record in enhancing customer loyalty and retention through strategic problem-solving that aligns with revenue goals. Adept at leadership functions, including training and mentoring new associates to foster a high-performing team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Consultant
JP Ford & Nissan
Blytheville, AR
04.2024 - Current
- Maintained accurate records of all sales activities in the CRM system.
- Generated daily reports on sales activities for management review.
- Generated leads through cold calling, networking, and referrals.
- Analyzed customer needs and identified solutions to meet their requirements.
- Identified areas of improvement within existing processes and procedures.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Established long-term relationships with key contacts at client companies.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
Heavy Truck Driver
Tmsinternational
Osceola, AR
01.2024 - 03.2024
- Conducted pre-trip inspections of assigned vehicles to ensure they are safe for operation.
- Ensured that cargo was secure before leaving loading docks.
- Loaded and unloaded cargo with the help of dock workers or lift gates.
- Maintained accurate logbooks and records of deliveries.
- Exercised caution when maneuvering through congested areas or narrow roads.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Client Retention Specialist
Rent One
Osceola, AR
10.2016 - 12.2023
- Resolved complaints quickly to minimize potential losses due to attrition rates.
- Developed strategies for increasing repeat purchases from existing customers.
- Maintained a database of all current customers, their preferences, and purchase history.
- Created reports on customer retention trends and performance metrics.
- Managed client relationships through regular communication and follow-ups.
- Worked closely with sales teams to provide support in retaining existing clients.
- Promoted customer retention by using exceptional interpersonal skills.
- Re-established customer's faith in company by providing best retention offers available.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Blytheville High School
Blytheville, AR05-2016
Some College (No Degree) - Sports And Fitness Administration
Liberty University
Lynchburg, VASkills
- Customer relationship management
- Lead generation
- Sales forecasting
- Product knowledge
- CRM software
- Market analysis
- Negotiation techniques
- Sales strategy development
- Prospecting skills
- Closing techniques
- CRM proficiency
- Exceeds sales goals
- Cold calling
- Product and service sales
- Relationship selling
Affiliations
- Basketball Coach
- Gaming
- Landscaping
Certification
- Nissan Certified Sales Consultant
Languages
English
Full Professional
Spanish
Elementary
References
- Bryant Wells - TMS International - 870.623.1976
- Branton Hall - Blytheville Police Department - 870.838.4416
- Malcolm Lee - Electrical & Industrial Supply - 870.824.1540
Timeline
Sales Consultant
JP Ford & Nissan
04.2024 - Current
Heavy Truck Driver
Tmsinternational
01.2024 - 03.2024
Client Retention Specialist
Rent One
10.2016 - 12.2023
High School Diploma -
Blytheville High School
Some College (No Degree) - Sports And Fitness Administration
Liberty University
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