Juan Alberto Plazas Leon
Baraboo,WI
Summary
Business Administration graduate with a strong focus on operational planning and resource control within high-volume resorts. I apply administrative logic to optimize workflows, manage high-standard sanitation protocols, and ensure safety compliance. Recognized for leadership potential and the ability to coordinate seamless guest services in fast-paced, demanding environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping / Public Area Attendant
Great Wolf Lodge
Wisconsin Dells, WI
06.2025 - 03.2026
- Ensure the "magical" first impression of the resort by maintaining impeccable cleanliness in high-traffic areas, including the lobby, waterpark common areas, and hallways.
- Efficiently manage time and resources to meet strict sanitation protocols during peak hours and "Full House" occupancy.
- Acted as a brand ambassador, providing proactive guest assistance and resolving immediate facility needs.
- Collaborated closely with the Housekeeping and Maintenance teams to ensure seamless resort operations.
- Nominated by management for a supervisory role due to consistent reliability and professional communication skills.
Aquatics / Lifeguard
Wilderness Resort
Wisconsin Dells, WI
08.2025 - 03.2026
- Provide proactive surveillance for multiple aquatic attractions according to American Red Cross guidelines.
- Respond to aquatic and medical emergencies with precision, utilizing CPR and First Aid training.
- Collaborate with the management team to improve guest flow and maintain a clean, safe environment for thousands of daily visitors.
Support & Data Analyst
Mussi Zapatos S.A.S.
Colombia
08.2022 - 03.2024
- Optimized sales and inventory tracking by performing complex queries in SQL Server and visualizing data through Power BI.
- Developed Python scripts to automate repetitive reporting tasks, reducing manual workload and increasing data accuracy.
- Provided technical support for point-of-sale (POS) systems across multiple locations using AnyDesk, ensuring 100% operational uptime.
- Generated weekly, monthly, and annual sales fulfillment reports to guide executive decision-making.
Human Resources Intern / Process Specialist
Mayor’s Office of San José de Cúcuta
Colombia
01.2021 - 01.2022
- Designed and implemented the Manual of HR Processes and Procedures following MIPG quality standards.
- Streamlined departmental workflows, ensuring compliance with institutional regulations.
- Coordinated with cross-functional teams to document administrative tasks and improve organizational transparency.
Education
Bachelor of Science - Business Administration And Management
Francisco De Paula Santander University
Colombia12-2022
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Flexibility
- Safety awareness
Certification
- Process Automation: Python for Data Analysis.
- Technical Tools: Advanced SQL, Microsoft Office Suite (Expert Excel).
- Soft Skills: Conflict Resolution, Adaptability, Strategic Planning.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Aquatics / Lifeguard
Wilderness Resort
08.2025 - 03.2026
Housekeeping / Public Area Attendant
Great Wolf Lodge
06.2025 - 03.2026
Support & Data Analyst
Mussi Zapatos S.A.S.
08.2022 - 03.2024
Human Resources Intern / Process Specialist
Mayor’s Office of San José de Cúcuta
01.2021 - 01.2022
Bachelor of Science - Business Administration And Management
Francisco De Paula Santander University
CORE COMPETENCIES
- Hospitality Operations: Operational Planning
- Workflow Optimization
- Resource Management
- High-Volume Facility Oversight.
- Service & Quality Control: Guest Relations Excellence
- Sanitation & Safety Protocols
- Brand Ambassador Standards
- Service Recovery.
- Leadership & Administration: Team Coordination
- Process Documentation
- Strategic Problem Solving
- Compliance & Regulatory Standards.
- Technical & Analytical: Data-Driven Decision Making
- SQL & Power BI
- Performance Reporting
- Inventory & Budget Control.