Juan Alfonso Diaz
Weston,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
Weston, FL
08.2022 - Current
- Maintained accurate inventory levels and replenished stock as needed.
- Resolved issues related to incorrect product placement or damaged goods.
- Minimized waste by keeping stock correctly rotated and implementing promotions for older products.
- Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods, and HBC merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Managed daily stocking and backroom organization tasks.
Tourist Guide
Cubanacan
Havana, Havana
07.1996 - 05.2022
- Collaborated with other tourist guides to coordinate efficient tour schedules.
- Developed guest relationships to achieve high level of satisfaction.
- Created innovative ways to engage customers during the tour experience.
- Facilitated communication between customers and vendors.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
Education
Bachelor of Arts - Psychology
University of Havana
Havana07-1992
Skills
- Customer Service-Focused
- Retail Sales
- Merchandising Skills
- Product Knowledge and Recommendation
- Attention to Detail
- Performance Improvement
- Teamwork and Collaboration
- Punctual and Reliable
Languages
Spanish
Native/ Bilingual
Italian
Professional
French
Elementary
Timeline
Grocery Replenishment Specialist
Publix
08.2022 - Current
Tourist Guide
Cubanacan
07.1996 - 05.2022
Bachelor of Arts - Psychology
University of Havana
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