Summer Voss
Live Oak
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
9
9
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
Live Oak, FL
09.2023 - Current
- Executed inventory replenishment processes to ensure optimal stock levels and product availability.
- Collaborated with team members to enhance product placement and merchandising strategies.
- Monitored shelf conditions, identifying and addressing out-of-stock items promptly.
- Implemented efficient restocking procedures to minimize disruption during peak shopping hours.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Aided in the achievement of store sales goals by ensuring all products were readily available on shelves for customers to purchase.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Strengthened relationships with vendors through timely communication regarding delivery schedules, invoice discrepancies, and product quality concerns.
Patient Account Representative
Accelerated Claims Inc.
Remote
03.2021 - 08.2022
- Processed patient accounts using advanced billing software to ensure accurate claims submissions.
- Resolved discrepancies in patient accounts by coordinating with insurance companies and healthcare providers.
- Streamlined communication between patients and healthcare staff, enhancing overall service delivery and satisfaction.
- Implemented best practices for claim follow-ups, reducing outstanding balances and improving cash flow timelines.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Customer Service Cashier
Publix
Brandon, FL
02.2018 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained high standards of customer service in a fast-paced environment.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Collaborated with team members to enhance operational workflows.
- Trained new cashiers on procedures and best practices for accuracy.
- Implemented strategies to reduce wait times during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2019
Skills
- Workplace safety
- Shelf organization
- Labeling accuracy
- Order reviews
- Sales support
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Attention to detail
- Punctual and reliable
- Excellent communication
- Customer service-focused
Timeline
Grocery Replenishment Specialist
Publix
09.2023 - Current
Patient Account Representative
Accelerated Claims Inc.
03.2021 - 08.2022
Customer Service Cashier
Publix
02.2018 - 03.2021
High School Diploma -
Brandon High School