Juan Alvarez
Tulsa,OK
Summary
Goal-oriented individual experienced in engaging high volumes of customers and recommending merchandise tailored to individual needs. Skilled in creating visually appealing displays to drive sales, processing cash register transactions, and maintaining accurate financial records. Skilled at building strong customer relationships through attentive service and product knowledge. Experienced in preparing and managing invoices, ensuring accuracy and timely processing of transactions. Recognized for strong organizational skills, attention to detail, and the ability to multitask in fast-paced environments while maintaining a high level of professionalism.
Overview
6
6
years of professional experience
Work History
Special Services Coach
The Home Depot
02.2021 - Current
- Built and maintained relationships with professional customers, including contractors and business account holders, to support repeat sales and long-term partnerships
- Assisted customers with large-scale purchases, special orders, and project materials, ensuring accuracy and efficiency
- Generated quotes, invoices, and processed transactions while maintaining detailed and accurate financial records
- Coordinated with vendors, installers, and internal departments to manage project timelines and ensure successful order fulfillment
- Tracked and followed up on orders, deliveries, and installations to ensure customer satisfaction from start to finish
- Provided expert product knowledge and recommended solutions tailored to individual project needs and budgets
- Resolved customer concerns promptly, maintaining a high level of professionalism in fast-paced environments
- Supported front-end operations, including cashiering, returns, and customer service as needed
- Promoted Pro services, credit programs, and additional products to drive sales growth
- Trained new team members on product knowledge and customer service protocols.
Sales Associate
Bath and Body Works
08.2021 - 01.2022
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported efficient and timely replenishment of sales floor merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Tracked stock using company inventory management software.
- Prepared merchandise for the sales floor by pricing or tagging.
- Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed product returns and assisted customers with other selections.
Loss Prevention
Ross
09.2020 - 08.2021
- Monitored store activity to prevent theft, fraud, and safety violations
- Conducted surveillance using cameras and floor observation to identify suspicious behavior
- Apprehended shoplifting suspects in accordance with company policies and procedures
- Completed detailed incident reports and maintained accurate documentation of all cases
- Partnered with store management and law enforcement when necessary
- Performed routine audits of merchandise, fitting rooms, and high-risk areas
- Ensured compliance with company safety standards to reduce shrink and risk
- Provided a visible security presence to deter theft and promote a safe shopping environment
- Assisted with internal investigations involving employee theft or policy violations
Education
Barber -
Clary sage college
Tulsa, OK02.2025
Highschool - undefined
Daniel Webster Highschool
Tulsa, OK05.2018
Skills
- Bilingual communication
- Cash register and point-of-sale (POS) operation
- Stocking, replenishing, and inventory organization
- Microsoft Excel (data entry, basic formulas, record keeping)
- Basic computer skills (email, POS systems, order processing)
- Exceptional customer service and relationship building
- Ability to adapt to diverse customer groups
- Strong multitasking and time management
- Meeting and exceeding sales goals
- Merchandising and visual display setup
- Cultural awareness and interpersonal communication
- Cleaning and maintaining organized work environments
- Proper sanitation and safety practices
- Networking and professional relationship development
- Haircutting and grooming services
- Barbershop planning and day-to-day management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Bath and Body Works
08.2021 - 01.2022
Special Services Coach
The Home Depot
02.2021 - Current
Loss Prevention
Ross
09.2020 - 08.2021
Highschool - undefined
Daniel Webster Highschool
Barber -
Clary sage college