Rachel Keenan
Minneapolis,MN
Summary
Dynamic customer service specialist with experience in direct client interactions and conflict resolution. Strives for strong problem-solving skills, and effective communication. Eager to leverage bilingual abilities to enhance client experiences in diverse environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Sale, Special Services
Home Depot
Blaine, Minnesota
06.2024 - Current
- Translate conversations with Spanish-speaking customers to ensure their shopping experiences are successful.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service
Kohls
Lino Lakes, Minnesota
06.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Identified and resolved customer service issues in s professional manner.
Telefund Caller
University of Wisconsin- Eau Claire
Eau Claire, Wisconsin
02.2024 - 05.2024
- Conducted outreach calls to engage alumni and secure donations.
- Advised customers on how their donations could help further support the student body
- Responded promptly to inquiries and complaints from donors via telephone or email.
Shift lead and barista
Freshly Leaf
Blaine, Minnesota
02.2022 - 01.2024
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and facilitated restocking of supplies as needed.
- Resolved customer complaints promptly to maintain positive service experience.
- Performed opening and closing procedures, such as setting alarm systems and counting money.
- Assisted customers with menu selections and provided excellent service experiences.
Waitress and counter clerk
Wahlburgers - Hyvee
Spring Lake Park, MN
05.2021 - 08.2021
- Provided excellent customer service in a fast-paced dining environment.
- Served food and beverages with attention to presentation and timing.
- Handled cash transactions and processed payments efficiently.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Bachelor of Arts - Psychology And Spanish
University of Wisconsin - Eau Claire
Eau Claire, WI05-2027
Skills
- Bilingual communication
- Customer service
- Problem solving
- Strategic thinking
- Time management
- Sales techniques
- Leadership experience
Accomplishments
- 2021 Congressional Art award for the state of Minnesota.
Certification
- Gold seal for passing the Assessment of Performance toward Proficiency in Languages (AAPPL) exam on my Highschool diploma
Languages
Spanish
Full Professional
Timeline
Pro Sale, Special Services
Home Depot
06.2024 - Current
Customer Service
Kohls
06.2024 - 08.2024
Telefund Caller
University of Wisconsin- Eau Claire
02.2024 - 05.2024
Shift lead and barista
Freshly Leaf
02.2022 - 01.2024
Waitress and counter clerk
Wahlburgers - Hyvee
05.2021 - 08.2021
Bachelor of Arts - Psychology And Spanish
University of Wisconsin - Eau Claire
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