Lissette Santiago

Built trusted customer relationships by offering personalized product suggestions.
Applied in-depth product knowledge to improve customer understanding and drive sales results.
Acted as key holder, overseeing store opening and closing activities independently.
Contributed to team efficiency by providing consistent service to meet customer expectations.

• Verified insurance coverage for appointments and collected required co-payments.
• Processed referrals for specialist care as requested by physicians or patients.
• Prepared charts for new patients, ensuring completion of all necessary forms.
• Answered incoming calls, addressing inquiries from patients and medical offices.
• Assisted with filing medical records, maintaining accurate electronic files.
• Scheduled patient appointments, confirming accuracy of appointment times with providers.
• Greeted patients upon arrival, updating their information in the computer system.
• Maintained confidentiality of patient information according to HIPAA regulations.

• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Connected electrical power units and service hoses to aircraft.
• Operated equipment to support on-ground operations in between flights.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Sorted incoming mail and directed to correct personnel each day.
• Supervised setup of conference rooms for meetings and office events in common areas.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Organized merchandise and lifted/moved 30-45lb boxes.
• Responsible for order entry, invoicing and followed up with customers inquires, advising them on finished items.

• Checked tickets and identifying paperwork for verification of individual identities.
• Assisted customers with ticket purchases, trip planning, pricing and scheduling.
• Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
• Checked luggage and directed passengers to concourses and piers.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed inventory to ensure all supplies were in stock and within budget.
• Scheduled appointments, meetings and events for management staff.