Juan Alba Ponce
Sunnyvale,CA
Summary
A versatile professional with a B.A. in Psychology, CompTIA A+ certification, and 10+ years of experience troubleshooting personal computer hardware and software looking to make a career transition into IT. With a strong foundation in customer service, problem-solving, training, and an eagerness to learn and progress into the field of IT. Currently working on further developing technical skills, while studying for a CCNA certificate with a goal of achieving a position in Network Administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Cheesecake Factory Inc
San Jose, CA
03.2021 - Current
- Performed opening and closing duties, printed sales reports, set up for incoming shifts, prepared cash drawers, and took inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proven ability to provide exceptional customer service and build positive customer relationships.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained updated knowledge through continuing education and advanced training.
Supervisor
UNIQLO
San Jose, CA
06.2017 - 03.2021
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments. Successfully supporting staff towards promotions.
- Developed and implemented staff training plans to ensure cashier accuracy and customer service.
- Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
- Tracked, and published sales records through spreadsheets and graphs utilizing Microsoft Excel.
- Managed troubleshooting POS systems, and Windows 10 errors.
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2021
Skills
- Troubleshooting (MacOS, Windows)
- Customer Service
- Problem-Solving
- Communication Skills
- Organization/Multitasking
- Attention to Detail
- Adaptability
- Teamwork
- Training
- Bilingual (English/Spanish)
Certification
- CompTIA A+ (Dec 2023)
- Cisco Certified Network Associate (in progress)
References
References available upon request.
Timeline
Bartender/Server
Cheesecake Factory Inc
03.2021 - Current
Supervisor
UNIQLO
06.2017 - 03.2021
Bachelor of Arts - Psychology
San Jose State University