Juan Arguelles
Especialista en Flores, Plantas Ornamentales y Jardineria.
Miami,FL
Summary
Proven professional with a solid background in passenger transportation and administrative management, notably with Empresa De Flores Y Jardines. Excelled in enhancing customer satisfaction and operational efficiency through expert navigation and strategic planning. Demonstrates exceptional patience, safety awareness, and a clean driving record, leading to a significant increase in repeat clientele and streamlined office workflows.
Overview
25
25
years of professional experience
Work History
Taxi Driver
Autonomous
03.2011 - 06.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Optimized fuel efficiency by carefully planning routes in advance and maintaining proper vehicle maintenance schedules.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Collaborated with other taxi drivers to share information about road closures or areas with heavy traffic congestion.
- Managed teams of drivers, shift schedules and reservation calendars.
- Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
- Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
- Hired new drivers, maintained performance and managed customer service.
- Fostered positive relationships with hotel staff members which led to an increase in referrals, thereby improving overall business opportunities.
- Followed road rules to protect passengers and prevent accidents.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Controlled operation of taximeter to accurately track distances and fares.
- Obtained fares from passengers, issued change and secured cash from theft.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Used mobile application to connect with customers, track distances and report locations.
Administrative Manager
Empresa De Flores Y Jardines
09.1999 - 12.2010
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for Number employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
Education
12vo - Bachillerato
Preuniversitario
Marianao, La Havana, Cuba 06.1991
Skills
- Patience and Tolerance
- Safety Regulations
- Defensive Driving
- Road regulations knowledge
- Vehicle operations
- Cleaning and sanitation
- Punctuality
- Excellent navigation
- Safety awareness
- Clean Driving Record
- Passenger transportation
- Accurate money handling
- Passenger Assistance
- Schedule Management
- Adaptable nature
- Traffic Laws Adherence
- Payment Processing
- Maintenance
- Route Planning
- Multi-passenger vehicles
- Conflict resolution skill
- Local geography knowledge
- Schedule Coordination
- Dispatcher Communication
- Security understanding
- Reservations
- Dispatch procedures
- Fare collection
- Mobile platforms
- Regulatory Compliance
- Time Management
- Valid Driver's License
- Safe Driving
- GPS Navigation
- Vehicle Cleaning and Maintenance
- Professional and Courteous
- Outgoing and Friendly
- Local Area Knowledge
- Customer Service
- Package Pickup and Transport
- Cash Handling
- Decision-Making
- Sound Judgment
- Documentation And Reporting
- Attention to Detail
- Accident Reports
- Routine Vehicle Maintenance
- Running Customer Errands
- Recommending Attractions and Amenities
- Clean MVR
Timeline
Taxi Driver
Autonomous
03.2011 - 06.2024
Administrative Manager
Empresa De Flores Y Jardines
09.1999 - 12.2010
12vo - Bachillerato
Preuniversitario
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