Juan Avalos
Rusk,FL
Summary
Proven Warehouse Manager and Driver with a track record of enhancing customer satisfaction and maintaining punctuality at Rapid Response. Excelled in time management and problem-solving, ensuring efficient route planning and safe, timely deliveries. Demonstrated exceptional customer service and attention to detail, significantly improving operational efficiency without compromising safety or quality.
Overview
18
18
years of professional experience
Work History
Driver
Uber
09.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Warehouse Manager
Rapid Response
06.2012 - 09.2022
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Traveled to store showrooms to complete floor moves with visuals as needed
- Traveled to Delivery Stores to train delivery processes and customer service skills during deliveries
Delivery Driver
Rapid Response
08.2006 - 03.2012
- Delivered and set up furniture to customer's homes
- Completed on-time deliveries by choosing best and most efficient routes
- Read maps, followed oral, and written instructions to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Paid attention to detail while completing load out and delivery
Education
High School Diploma -
Kalvin Park High School
Chicago05-2000
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
- Problem-solving
- Furniture assembly
- Map reading and navigation skills
- Loading and unloading
- Hand truck operation
- Packing and wrapping
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Driver
Uber
09.2022 - Current
Warehouse Manager
Rapid Response
06.2012 - 09.2022
Delivery Driver
Rapid Response
08.2006 - 03.2012
High School Diploma -
Kalvin Park High School
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