Juan Ayala
San Antonio
Summary
Dedicated professional with history of meeting and exceeding company goals utilizing consistent and organized practices. Experienced with strategic planning, financial management, and team leadership. Focused on achieving high level of production and results leading to business growth and operational efficiency.
Overview
25
25
years of professional experience
Work History
Facility Manager
AGEISS Inc. / Koman Eco Services
San Antonio, TX
01.2023 - Current
- Oversaw facility maintenance and operations on 8 facilities to ensure compliance with safety standards, fire prevention and compliance, security measures, and systems functionality .
- Developed and implemented preventive maintenance schedules for gym equipment, plumbing, electrical, and HVAC systems.
- Managed vendor relationships to optimize service delivery and cost efficiency.
- Coordinated facility space utilization to enhance operational effectiveness and employee productivity.
- Completed multiple interior/exterior building projects from start to completion and developed and managed project schedules.
- Developed relationships with customers that allowed understanding of the planning and execution of facility enhancements and upkeep.
- Involved with strategic plans for facility goals to maximize workflow and meet the needs of the customer within set time frames.
- Communicated with team and leadership to resolve issues proactively and efficiently
- Controlled expenses to meet budget requirements.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Managed multiple service tickets simultaneously to ensure completion and quality of work.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Coordinated emergency response plans, improving facility readiness for unforeseen events.
Facility Maintenance Worker
Wurzbach Tower
San Antonio, TX
08.2024 - Current
- Performed routine inspections of building systems to ensure optimal functionality.
- Conducted preventive maintenance on HVAC, plumbing, and electrical systems to minimize downtime.
- Responded promptly to maintenance requests, addressing issues efficiently and effectively.
- Collaborated with contractors to facilitate repairs and renovations throughout the facility.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Completed renovations to bathrooms, gym, offices, library, and lobby
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
Owner/Manager
Barbell Sweets LLC.
Helotes, TX
02.2017 - 01.2023
- Oversaw all aspects of business operations, ensuring alignment with company vision and goals.
- Analyzed industry trends to adapt product offerings, ensuring competitiveness in the marketplace.
- Established relationships with customers and suppliers through account development.
- Tracked business performance through analysis of financial records to forecast sustainable growth initiatives.
- Led marketing campaigns to increase brand visibility and customer engagement in target markets.
- Mentored team members, fostering a collaborative environment that encouraged skill development and innovation.
- Hired, trained, and evaluated employees and assigned roles based on experience, training, and skill set.
- Conducted performance evaluations and implemented feedback mechanisms for continuous improvement.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored junior managers, fostering leadership skills and promoting career development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed production schedules to enhance workflow efficiency and meet demand.
- Conducted regular quality checks on baked goods to maintain consistency in product output.
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Managed inventory levels to ensure product availability and minimize waste.
Insurance Specialist
USAA
San Antonio, TX
01.2011 - 12.2019
- Resolved complex customer inquiries by providing expert guidance on policy options and coverage details.
- Maintained high standards of customer service by building relationships with clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Determined unstated needs of clients through collaboration and cross sold products as solutions
- Exceeded performance goals for sales, collections, and quality assurance
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Facilitated team meetings and focus groups to improve sales techniques and customer service
Bankruptcy Prevention Specialist
Chase Bank
San Antonio, TX
01.2008 - 01.2011
- Provided professional and friendly service to customers over the phone
- Set up drafts and scheduled payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional manner.
- Monitored accounts for compliance with established payment plans and flagged non compliance
- Achieved and maintained excellent performance metrics for account retention, settlements, and successful account payoff
- Maintained high volume of calls while staying consistent with high level of service
- Assessed individual client situations and made targeted recommendations for products and services
Resolution Team Lead
Sears Teleservice Center
San Antonio, TX
01.2001 - 01.2008
- Led team in resolving customer escalations, enhancing satisfaction and loyalty.
- Streamlined dispute resolution processes, reducing average handling time significantly.
- Mentored team members on conflict resolution strategies, fostering professional growth.
- Facilitated inter-departmental communication to effectively provide customer support
- Managed timely and effective replacement of damaged or missing products
- Managed escalated cases with professionalism and diplomacy, resolving issues while maintaining positive client relationships.
- Coordinated weekly meetings for knowledge sharing, fostering a culture of continuous learning within the team.
- Mentored junior team members, providing guidance on best practices and approaches to problem-solving in complex situations.
- Collaborated with cross-functional departments to address complex issues and develop comprehensive solutions.
- Reduced customer complaints by ensuring timely and accurate responses to their concerns.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
Education
High School Diploma -
South San West Campus
San Antonio, TX05-2002
No Degree - Biology
St. Philip's College
San Antonio, TXSkills
- Customer relations
- Relationship building
- Adaptability and flexibility
- Client service
- Strategic planning
- Budgeting and financial management
- Asset management
- Innovation and creativity
- Decision-making
- Organizational skills
Timeline
Facility Maintenance Worker
Wurzbach Tower
08.2024 - Current
Facility Manager
AGEISS Inc. / Koman Eco Services
01.2023 - Current
Owner/Manager
Barbell Sweets LLC.
02.2017 - 01.2023
Insurance Specialist
USAA
01.2011 - 12.2019
Bankruptcy Prevention Specialist
Chase Bank
01.2008 - 01.2011
Resolution Team Lead
Sears Teleservice Center
01.2001 - 01.2008
High School Diploma -
South San West Campus
No Degree - Biology
St. Philip's College