Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juan Baez

Albany

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

8
8
years of professional experience

Work History

Manager

Taco Bell
08.2022 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Supervisor

Taco Bell
08.2019 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Shift Leader

Applebee's
04.2016 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.

Education

High School Diploma -

Albany High School
Albany, NY

Skills

  • Collaborative team management with clear and concise communication
  • Time management skills
  • Effective multi-tasking
  • Critical thinking for problem-solving
  • Python, Linux, SQL
  • Quality control management
  • SIEM tools
  • Intrusion test oversight
  • Customer service
  • Cross-functional teamwork
  • Network security
  • Risk assessment
  • Attention to detail
  • IDS integration

Accomplishments

  • Google Cybersecurity

Timeline

Manager

Taco Bell
08.2022 - 10.2023

Supervisor

Taco Bell
08.2019 - 08.2022

Shift Leader

Applebee's
04.2016 - 08.2019

High School Diploma -

Albany High School

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