Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Banda

Dallas

Summary

Dynamic sales professional with a proven track record at Central Market HEB, excelling in customer service and problem-solving. Bilingual in English and Spanish, I foster customer loyalty and drive sales growth. Recognized for leadership and effective communication, I consistently deliver exceptional results while maintaining a positive shopping experience.

Overview

12
12
years of professional experience

Work History

Partner

Central Market HEB
Dallas
08.2023 - Current
  • Engage with customers on a daily basis, order merchandise for the store, organize coolers and the sales floor, and navigate sales numbers and top-selling products to ensure company profit.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Provided leadership and guidance to team members while encouraging collaboration across the department.

Dasher

DoorDash
04.2020 - 07.2023
  • Delivered top customer satisfaction, reviewed feedback closely, and addressed the needs and requests of customers.
  • Served customers promptly by smoothly collecting and delivering a high volume of orders.
  • Maintained Top Dasher status for the majority of a 3-year career.

Sales Consultant

Rockwall Dodge
02.2018 - 02.2020
  • Provided sales and customer service assistance to walk-in traffic or over phone. Managed over 50 customer calls per day and increased sales since joining company
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Presented vehicles using interactive materials such as videos, charts and slideshows via iPad or computer.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Often among Top Salesman periodically

Sales Associate Team Leader

Walmart
06.2013 - 05.2016
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected the correct products based on customer needs, product specifications, and applicable regulations.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • I worked mostly in the produce department and constantly helped other departments, such as the meat, deli, and frozen departments.

Education

No Degree - Accounting

Southern Methodist University
Dallas, TX
07.2027

High School Diploma -

Thomas Jefferson High School
Dallas, TX
05.2013

Skills

  • Bilingual (fluent in English and Spanish) with basic knowledge of Mandarin
  • Excellent communication
  • Sales Representation
  • Customer loyalty
  • Cash register operations
  • Customer service
  • Hardworking and responsible
  • Personable
  • Punctual
  • Problem solver
  • Interpersonal skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary

Timeline

Partner

Central Market HEB
08.2023 - Current

Dasher

DoorDash
04.2020 - 07.2023

Sales Consultant

Rockwall Dodge
02.2018 - 02.2020

Sales Associate Team Leader

Walmart
06.2013 - 05.2016

No Degree - Accounting

Southern Methodist University

High School Diploma -

Thomas Jefferson High School

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