Stefano Carillo
Durham,NC
Summary
With nearly a decade of hands-on experience in the automotive industry, i have grown from washing cars to managing sales and co-owning dealerships. This journey has not only given me in-depth knowledge of vehicle sales, DMV processes, and dealership operations, but has also shaped my passion for helping people find the perfect car for their needs. I'm know for my honest and approachable style, negotiation skills, and commitment to creating customer relationships. I connect with clients from diverse backgrounds and always strive to exceed expectations. I believe that selling cars isn't just about numbers... it,s about build trust, solving problems, and making each customer feel valued and HAPPY.
Overview
9
9
years of professional experience
Work History
Partner
OW Autohaus
04.2025 - Current
- Developed and implemented operational strategies to enhance service delivery efficiency.
- Collaborated with team members to streamline workflows and optimize customer engagement processes.
- Analyzed market trends to identify opportunities for business growth and improved competitive positioning.
- Facilitated training sessions for staff on best practices in customer service and product knowledge.
- Resolved customer inquiries promptly, enhancing overall satisfaction and retention rates.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Owner
On Wheels Auto Sales LLC
03.2023 - 04.2025
- Developed operational strategies to enhance service efficiency and customer satisfaction.
- Managed daily business operations, ensuring compliance with regulatory requirements.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained staff on service protocols and operational procedures for improved performance.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- DMV work for plates and title issuance
- Managed day-to-day business operations.
Sales Associate
CVC Auto Sales LLC
01.2018 - 02.2023
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Managed sales transactions efficiently, ensuring accuracy and adherence to company policies.
- Assistance in inventory management.
- Developed car industry knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to optimize store layout for improved customer flow.
Car Wash Detailer
CVC Auto Sales LLC
06.2016 - 01.2018
- Supervised car wash operations, ensuring high-quality detailing and customer satisfaction.
- Trained new staff on proper cleaning techniques and equipment usage to enhance service efficiency.
- Implemented process improvements that increased workflow efficiency in detailing services.
- Utilized advanced cleaning products and tools to achieve optimal results in vehicle appearance.
Education
Auto Dealer Pre-licensing 12h Course -
Wake Technical Community College
Raleigh, NCN.C 6 Hours Motor Vehicle Dealer Course -
Kat Messenger's Carolina Dealer Training. LLC
Statesville, NC04-2024
Skills
- Strong skills in building and maintaining a long-term relationships with customers
- Deep knowledge of the automotive industry and market trends
- Fully Bilingual (english and spanish), enabling excellent communication with diverse customers
- Excellent team collaboration skills and ability to thrive in fast-paced environments
- Strong negotiation and persuasive communication skills to close sales
- Constantly seeking improvement and new challenges to exceed expectations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Partner
OW Autohaus
04.2025 - Current
Owner
On Wheels Auto Sales LLC
03.2023 - 04.2025
Sales Associate
CVC Auto Sales LLC
01.2018 - 02.2023
Car Wash Detailer
CVC Auto Sales LLC
06.2016 - 01.2018
Auto Dealer Pre-licensing 12h Course -
Wake Technical Community College
N.C 6 Hours Motor Vehicle Dealer Course -
Kat Messenger's Carolina Dealer Training. LLC
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