Enthusiastic Field Service Engineer accomplished providing exceptional service and assistance to clients. Professional with strong understanding of customer needs by taking ownership of the project and delivering the best possible solutions and repairs.
* Utilized knowledge and skills in troubleshooting to implement quality and effective repairs to ATM's. Working directly with banks like Wells Fargo, Bank of America, Chase, Bank of the West, BMO and CBCV. In conjunction with the appointed project managers, network host, and NCR territory managers in order to resolve chronic issues, new installations and failed installations in a satisfactory manner for all parties involved.
* Help out other territories. Often having to drive to other cities.
* Train new hires out on the field
* Finished all courses and trainings in over 15 devices available with NCR.
*20 Plus years of troubleshooting and utilizing IT tools Highly skilled processing work orders and communicating with customers and co-workers via digital communication and in person trained in electrical circuits ac\dc high and low voltage, electronic circuit component level and able to read ac/dc schematics, mechanical electromechanical devices and software installation including bios and applications, python language and network entry level
*Highly talented to learn new skills, embrace team work and eager to learn from others experts and professionals in order to advance on my career and support the team
*Utilize CNC plasma cutter, welder, lathe and tube bender to fabricate personal projects.
*Ride motorcycle with my 7 and 10 year old daughters and wife the weekends.