Juan Becerra
Euless,TX
Summary
Proven leader in construction and restaurant management, adept at enhancing safety and customer satisfaction at Toro Paving and KFC. Skilled in operations management and team leadership, I excel in driving process improvements and maintaining high efficiency. Achieved significant cost control through meticulous budget estimation and resource allocation. I believe in the unlimited potential within all people and the opportunities for people to achieve their dreams.
Overview
15
15
years of professional experience
Work History
Construction Contractor
Todo Paving
Garland, TX
11.2009 - Current
- Enhanced crew safety by implementing and enforcing strict safety protocols in accordance with industry standards.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Resolved complex plumbing issues through effective troubleshooting, diagnosis, and repair strategies.
- Enhanced customer satisfaction by providing high-quality remodeling services for various residential projects.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
General Manager of Operations
KFC/Taco Bell
Dallas, TX
11.2019 - 06.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Manager
Pollo Regio
Richardson, TX
01.2014 - 06.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Associate Of Applied Science - Real State
Paramount High School
Paramount, CA06.2005
Skills
- Construction safety
- Renovation
- Materials Procurement
- Demolition
- Cost Control
- Budget Estimation
- Operations Management
- Business Analysis
- Staff Management
- Team Leadership
- Customer Service
- Bilingual
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
General Manager of Operations
KFC/Taco Bell
11.2019 - 06.2022
Restaurant Manager
Pollo Regio
01.2014 - 06.2020
Construction Contractor
Todo Paving
11.2009 - Current
Associate Of Applied Science - Real State
Paramount High School