JUAN BENAVIDES
San Antonio,Texas
Summary
Results-driven operations professional with nine years of experience leading teams, solving complex challenges, and maintaining high standards in fast-paced, service-critical environments. Proven ability to coordinate priorities, train personnel, and execute under pressure while maintaining a strong commitment to safety, accountability, and operational excellence. Quick to adapt and eager to learn new technologies and procedures while supporting reliable and uninterrupted operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Tenured Float
Randolph Brooks Federal Credit Union
San Antonio, TX
01.2024 - Current
- Conduct comprehensive operational reviews across all San Antonio market branches, identifying leadership, performance, compliance, and service-delivery opportunities.
- Implement process improvements, policy enhancements, targeted training, and performance coaching to increase operational efficiency, strengthen team effectiveness, and improve the member experience.
- Lead and coordinate teams of 6–12 personnel across multiple operational environments.
- Evaluate operational challenges and implement solutions to maintain continuity, efficiency, and performance.
- Train, mentor, and coach employees through goal setting, accountability measures, and performance development initiatives that strengthen team effectiveness and drive results.
- Collaborate across teams to resolve issues and uphold operational, service, and compliance standards.
- Provide operational leadership and support to maintain stability and service excellence during staffing transitions and high-demand periods.
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
San Antonio, TX
10.2020 - 01.2024
Member Service Specialist
Randolph Brooks Federal Credit Union
San Antonio, TX
05.2019 - 10.2020
Member Service Representative
Randolph Brooks Federal Credit Union
San Antonio, TX
07.2018 - 05.2019
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX01-2016
Skills
- Strong Administrative Skills
- Proficient with Microsoft Excel, PowerPoint, and Word
- Operations Management
- Leadership & Team Development
- Problem Solving & Root Cause Analysis
- Process Improvement
- Documentation & Compliance
- Operational Excellence
- Adaptability
- Critical Thinking
Accomplishments
- Achieved a Top 2% ranking on the San Antonio Fire Department Written Entry Exam.
- Successfully passed the San Antonio Fire Department Candidate Physical Ability Test (CPAT).
- Completed the Don McNea Fire School Firefighter Exam Preparatory Seminar.
Certification
OSHA 10 Hour Construction Safety and Health
NFPA 70E Arc Flash
Timeline
Branch Operations Tenured Float
Randolph Brooks Federal Credit Union
01.2024 - Current
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
10.2020 - 01.2024
Member Service Specialist
Randolph Brooks Federal Credit Union
05.2019 - 10.2020
Member Service Representative
Randolph Brooks Federal Credit Union
07.2018 - 05.2019
High School Diploma -
Tom C. Clark High School