Juan Calderon
Support Engineer
Valencia,Valencia
Summary
Support engineer used to handle high complexity technical scenarios and the resources needed to fix those. A troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and a methodical approach. Familiar with the business model for Support Engineering including interaction with backend groups like Infrastructures, Professional services, etc.
Overview
2
2
Languages
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Support Engineer
ESW Capital LLC
Austin, TX
10.2018 - Current
- Collaborated with outside departments to implement system-wide improvements.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Team Leader
The Office Gurus
Antiguo Cuscatlan, Nueva San Salvador
01.2014 - 11.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Quality Team Leader
Transactel El Salvador
Santa Elena, Antiguo Cuscatlan
04.2009 - 05.2010
- Improved quality processes for increased efficiency and effectiveness.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
Education
No Degree - Accounting And Business Management
01.2008 - 12.2010
No Degree - Industrial Engineering
01.2006 - 12.2010
Skills
Technical Writing
Timeline
Support Engineer - ESW Capital LLC
10.2018 - Current
Team Leader - The Office Gurus
01.2014 - 11.2017
Quality Team Leader - Transactel El Salvador
04.2009 - 05.2010
Universidad De El Salvador - No Degree, Accounting And Business Management
01.2008 - 12.2010
Universidad Jose Simeon Cañas - No Degree, Industrial Engineering
01.2006 - 12.2010
Similar Profiles
Allen SkeesAllen Skees
Product CTO at ESW CapitalProduct CTO at ESW Capital
ALBERT BESANEZALBERT BESANEZ
Product Knowledge Curator at Trilogy - ESW CapitalProduct Knowledge Curator at Trilogy - ESW Capital
Jade LeeJade Lee
Social Media Intern at ESW BeautySocial Media Intern at ESW Beauty
Neerav ChaudharyNeerav Chaudhary
Project Manager & Delivery Lead at HCL TechnologiesProject Manager & Delivery Lead at HCL Technologies
Alejandro BlancoAlejandro Blanco
High School and Middle School Teacher at Downtown Doral Charter Upper SchoolHigh School and Middle School Teacher at Downtown Doral Charter Upper School