Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Wheeler

Rockport

Summary

Adept Support Engineer with a proven track record at Lincor Solutions, enhancing client retention through exceptional technical support and communication. Expert in system administration and troubleshooting, I've successfully managed complex projects, ensuring compliance and security. My collaborative approach and technical documentation skills have significantly contributed to project success and customer satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Support Engineer

Lincor Solutions
08.2016 - 02.2025
  • Deploy system infrastructure within client locations.
  • Maintain customer satisfaction by promptly addressing support issues and providing accurate solutions.
  • Administer systems providing reliable and secure hardware and software operation.
  • Collaborated with sales department to for pre-sales design.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Ensured functional compliance with HIPPA Standards.

Communications Engineer

Control Communications
04.2000 - 08.2016
  • Managed complex projects from conception to completion, delivering high-quality results within established timelines.
  • Designed bi-directional amplifier systems for use by public safety organizations within private buildings.
  • Designed and implemented secure applications manager for use by Broward Sheriffs Office Fire Rescue.
  • Maintained server infra-structure for municipal contracts including police and fire organizations.


Education

Associate of Science - Electrical Engineering

ITT Technical Institute
Davie, FL
05-1996

Skills

  • Remote support
  • System administration
  • Server maintenance
  • Network troubleshooting
  • Hardware Troubleshooting
  • Hardware and software installation
  • Technical support
  • Application support
  • Technical writing
  • Project coordination
  • Technical documentation

Certification

  • CompTIA Network+ - Computing Technology Industry Association.
  • CompTIA A+ - Computing Technology Industry Association.

Timeline

Support Engineer

Lincor Solutions
08.2016 - 02.2025

Communications Engineer

Control Communications
04.2000 - 08.2016

Associate of Science - Electrical Engineering

ITT Technical Institute

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Mark Wheeler