Juan Calzado
Orlando
Summary
Dynamic leader with a proven track record at Before Boarding, excelling in team leadership and workflow optimization. Expert in fostering team development and resolving conflicts, ensuring high customer satisfaction and efficient project completion. Skilled in maintaining oversight and setting ambitious goals, I consistently deliver artistic and operational excellence.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Before Boarding
09.2022 - 01.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Customer Service Representative
Cricket Wireless
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Animation Director
Belive Hamaca Resort
04.2017 - 08.2020
- Organized animation workshops and training sessions to keep the team updated on industry trends and developments.
- Regularly liaised with marketing teams to promote our animations through various platforms.
- Reviewed and provided feedback on character designs, storyboards, and animations to ensure artistic excellence.
- Directed animation projects for successful completion within budget and timeline constraints.
Education
High School Diploma -
Elvira De Mendoza
Dominican Republic05-2014
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Maintenance oversight
- Workflow optimization
- Goal setting
Languages
Spanish
Native or Bilingual
Russian
Professional Working
English
Native or Bilingual
Interests
- Team Sports
- Gym Workouts
- Dancing
- High-Intensity Interval Training
- Cooking
- Design and Build Websites
- Adventure Travel
Timeline
Supervisor of Operations
Before Boarding
09.2022 - 01.2024
Customer Service Representative
Cricket Wireless
01.2021 - 05.2022
Animation Director
Belive Hamaca Resort
04.2017 - 08.2020
High School Diploma -
Elvira De Mendoza