Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

JUAN CARLOS HERNANDEZ

gainesville,GA

Summary

Motivated and versatile professional with a strong background in leadership, customer service, and hands-on operations across retail, restaurant, technical, and warehouse environments. Proven ability to manage teams, streamline processes, and deliver high quality results under pressure. Adept at problem-solving, multitasking, and adapting quickly to new challenges. Seeking to bring a strong work ethic, team orientated mindset, and a drive for excellence to a dynamic and growth-focused company.

Overview

6
6
years of professional experience

Work History

Low Voltage Technician

LG Communication
11.2024 - Current
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Ensured timely completion of projects with strong time management and prioritization skills.
  • Managed large-scale data migrations, ensuring minimal downtime and smooth transitions between systems.
  • Streamlined data processes for increased efficiency by implementing new software tools.
  • Developed strong working relationships with clients, collaborating closely to gather requirements and provide customized services meeting their specific needs.
  • Mounted panels for motion detectors, keypads and controls.
  • Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.

Fulfillment Associate

Amazon
03.2024 - 10.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Followed safety protocols to minimize workplace accidents.

Cashier

Walmart
07.2023 - 02.2024
  • Balanced cash drawer at beginning and end of each shift.
  • Informed customers of promotions and special offers to increase sales.
  • Worked with supervisory team to meet customer needs.
  • Offered customers information about upcoming promotions and available items.
  • Approached and solved problems with initiative and sound judgment.
  • Addressed customer questions and complaints with professionalism.
  • Kept clean, organized and well-stocked checkout areas.
  • Provided information to customers on products or services.
  • Stocked store shelves and end-caps with merchandise.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Gave customers full attention and attended to their needs.
  • Trained new retail team members in customer service and company policies.
  • Covered multiple store areas by cross-training in different roles.

Online Grocery Associate

Kroger
12.2022 - 05.2023
  • Assisted with collection, loading and acceptance of payment for customer pick-up and delivery orders.
  • Selected, bagged and staged grocery orders for guests.
  • Drove client satisfaction with detailed and current product knowledge.
  • Delivered superior customer service, answered questions and resolved customer complaints.
  • Collaborated with team to complete daily tasks and enhance service delivery.
  • Organized items in storage areas, arranging similar items together for easy access.
  • Advised customers on suitable substitutes for dated, discontinued or unavailable products.
  • Processed returns and exchanges for unwanted items, adhering to store policies.
  • Compiled detailed client profiles to ensure tailored shopping experience for each individual.

Restaurant Manager

Los Jalapeños Taqueria
01.2022 - 10.2022
  • Recruited, trained and mentored new staff to deliver top-quality customer service.
  • Built strong rapport with vendors to help negotiate favorable prices on food products.
  • Responded to guest concerns and complaints to achieve positive resolution.
  • Inspected restaurant equipment and identified maintenance issues.
  • Conversed with guests informally to obtain feedback on overall customer satisfaction.
  • Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
  • Reviewed staffing levels to meet operational needs and financial objectives.
  • Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations.
  • Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
  • Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
  • Fostered positive work culture by promoting teamwork and open communication among staff members.
  • Monitored daily cash flow, reconciling discrepancies and preparing accurate financial reports.
  • Managed budget planning, monitoring expenses, and controlling costs effectively.
  • Trained new employees on food safety, customer service, and cash handling guidelines.

Cook

Zaxbys
04.2019 - 11.2021
  • Operated kitchen equipment safely to comply with OSHA regulations.
  • Prioritized food orders to synchronize delivery and reduce wait times.
  • Directed receiving, storage and preparation processes.
  • Stored food in designated containers and rotated inventory to maximize freshness.
  • Cross-trained to fill in for absent team members and cover kitchen needs.
  • Delivered prompt service to meet internal targets.
  • Readied ingredients in advance to expedite on-demand orders and recipes.
  • Cleaned and maintained kitchen equipment to comply with sanitation regulations.
  • Prepared standardized meals to meet nutrition and portion specifications.

Education

Diploma -

Gainesville High School
Gainesville, GA
05.2023

Skills

  • Customer Service
  • Time management
  • Attention to detail
  • Customer Engagement
  • Purchasing and cost control
  • Brand representation
  • Teamwork and collaboration
  • Staff Management
  • Adaptability to change
  • Selling Techniques
  • Operations Management
  • Computer literacy
  • Promotional knowledge
  • Sales techniques
  • Problem-solving abilities
  • Multitasking capabilities
  • Accurate Money Handling
  • Performance Improvement
  • Order accuracy
  • Flexible scheduling
  • Network troubleshooting
  • Access control systems
  • Excellent communication

LANGUAGE

english Conversational
spanish Conversational

Timeline

Low Voltage Technician

LG Communication
11.2024 - Current

Fulfillment Associate

Amazon
03.2024 - 10.2024

Cashier

Walmart
07.2023 - 02.2024

Online Grocery Associate

Kroger
12.2022 - 05.2023

Restaurant Manager

Los Jalapeños Taqueria
01.2022 - 10.2022

Cook

Zaxbys
04.2019 - 11.2021

Diploma -

Gainesville High School

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