JUAN CARLOS JIMENEZ
Ontario,CA
Summary
Bilingual customer service and administrative professional with over 10 years of experience in sales, office coordination, and client support. Proven track record in managing customer needs, organizing office workflows, and handling high-pressure tasks efficiently. Experienced in both corporate and entrepreneurial settings, with strong communication and problem-solving skills in English and Spanish.
Overview
26
26
years of professional experience
Work History
Office Administrative Assistant
Los Angeles Legal Advocates
12.2024 - Current
- Provide front desk and administrative support in a legal office setting, including greeting clients, answering calls, processing payments, and managing incoming emails.
- Maintain office cleanliness and ensure daily operations run smoothly.
- Support legal staff with clerical tasks and serve as a point of contact for clients, contributing to an organized and professional environment.
Office Administrator
Upland Auto Body & Collision
12.2022 - 05.2024
- Oversaw daily office operations, including scheduling, parts management, AP/AR, and customer intake.
- Managed customer communications via phone, email, and in-person, ensuring prompt and courteous service.
- Led marketing efforts on platforms like Yelp, Google, and Facebook, increasing online engagement.
Administrative Assistant
Holistic Voyager
01.2019 - 01.2022
- Supported scheduling, file management, and customer service across departments.
- Assisted with executive travel and event coordination.
- Created and maintained spreadsheets to track company data, contributing to efficient office workflows.
Personal Assistant
Holistic Voyager
01.2017 - 01.2019
- Managed executive calendars, coordinated meetings, and organized travel arrangements.
- Handled confidential information with discretion.
- Conducted research and supported report preparation to aid in executive decision-making.
Customer Service Representative
Holistic Voyager
01.2016 - 01.2017
- Addressed customer inquiries, resolved complaints, and documented interactions in CRM systems.
- Trained new hires on customer service protocols.
Sales Associate
Herbalife
01.2000 - 01.2015
- Consistently exceeded sales targets, building a loyal customer base through product presentations and technical support.
- Represented Herbalife at trade shows and events, enhancing brand visibility and driving sales.
Education
High School Diploma -
Schurr High School
01.2004
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Organizational Skills
- Time Management
- Communication
- Customer Service
- Scheduling
- File Maintenance
- Database Entry
- Telephone Reception
Timeline
Office Administrative Assistant
Los Angeles Legal Advocates
12.2024 - Current
Office Administrator
Upland Auto Body & Collision
12.2022 - 05.2024
Administrative Assistant
Holistic Voyager
01.2019 - 01.2022
Personal Assistant
Holistic Voyager
01.2017 - 01.2019
Customer Service Representative
Holistic Voyager
01.2016 - 01.2017
Sales Associate
Herbalife
01.2000 - 01.2015
High School Diploma -
Schurr High School
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