JUAN CARLOS VARGAS JR
San Antonio,TX
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
12.2024 - Current
- Evaluated and processed complex insurance claims efficiently to ensure timely resolutions.
- Conducted thorough interviews with claimants to gather detailed information for accurate claim evaluation.
- Analyzed claim data to identify patterns, informing decision-making for policy adjustments.
- Evaluated auto claims to determine liability and coverage in accordance with policy guidelines.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Directed claims negotiations within allowable limit of $5000 and supported successful litigations for advanced issues.
Account Executive
Goosehead Insurance
03.2024 - 12.2024
- Defined and implemented action plans to achieve quarterly sales targets.
- Increased profitability within accounts by cross-selling additional products or services.
- Generated leads through networking, cold calling and prospecting via social media.
- Presented proposals to prospective clients to clearly describe product offerings and pricing structure.
Veterinary Technician Assistant
VCA
09.2023 - 03.2024
- Examined animals to detect behavioral changes and clinical symptoms that indicated illness and injury.
- Assisted veterinarians in providing medical care to animals, including administering medications and vaccinations.
- Recorded information relating to animal genealogy, feeding schedules, appearance, behavior, and breeding.
- Assisted veterinarians in routine examinations and surgical procedures to ensure animal welfare.
- Educated pet owners on proper care, nutrition, and preventive health measures for their animals.
Assistant Store Manager
My Wireless AT&T
04.2023 - 09.2023
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
- Organized team meetings, trainings and provided feedback on performance.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
- Coordinated with upper management to execute strategic initiatives aligned with corporate goals.
Sales Manager/Office Manager
Allstate
05.2017 - 03.2023
- Conducted regular performance evaluations and provided feedback to team members, identifying areas for improvement and creating development plans to enhance skills and knowledge.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Developed sales team through motivation, counseling and product knowledge education.
- Completed bi-weekly payroll for 8 employees.
Floor Manager/Sales Associate
T-Mobile
10.2014 - 05.2016
- Addressed concerns and helped grow clients' accounts while sustaining confidentiality and working within guidelines of current licensing laws.
- Established policies and procedures related to cash handling, security measures, product returns and exchanges.
- Monitored store performance, identified areas for improvement and implemented corrective action plans accordingly.
- Managed team of 10+ employees to maintain smooth-running operations of shop floor.
Education
Bachelor of Business Administration - Business Administration And Management
University of Texas At San Antonio
San Antonio, TX, US12-2021
Associates of Science -
Northwest Vista Community College
San Antonio, TX, US01.2020
Skills
- CRM software expertise
- Written and verbal communication
- Sales expertise
- Revenue Generation
- Goals and performance
- Pipeline Management
- Strong relationships
- Client Relationship Building
- Account Management
- Territory Management
- Lead Generation
- Property and Casualty
- Life, Accident, Health, and HMO
- Critical thinking
- Claims investigation
Certification
- Property and Casualty
- Life, Accident, Health, and HMO
- Adjuster - All Lines
LANGUAGES
Spanish
Fluent
Timeline
Claims Adjuster
Progressive
12.2024 - Current
Account Executive
Goosehead Insurance
03.2024 - 12.2024
Veterinary Technician Assistant
VCA
09.2023 - 03.2024
Assistant Store Manager
My Wireless AT&T
04.2023 - 09.2023
Sales Manager/Office Manager
Allstate
05.2017 - 03.2023
Floor Manager/Sales Associate
T-Mobile
10.2014 - 05.2016
Bachelor of Business Administration - Business Administration And Management
University of Texas At San Antonio
Associates of Science -
Northwest Vista Community College