Juan Castano Pineda
Orlando,FL
Summary
Hardworking employee enthusiastic about keep learning the airline field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Advisor
The Print House
09.2023 - Current
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
Driver
Amazon
06.2023 - 09.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Airport Customer Service Agent
Air Canada
02.2023 - 08.2023
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Airline Reservation Agent
JetBlue
06.2022 - 02.2023
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Streamlined reservation processes for quicker response times and improved customer experiences.
- Contributed to increased company revenue by upselling additional travel services such as hotel bookings and car rentals.
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
Digital Shopper
Walmart
04.2021 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Streamlined the online shopping process for better user experience by optimizing website navigation and search functionality.
- Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
- Developed engaging content for product descriptions, contributing to improved SEO rankings and overall website visibility.
Cashier Supervisor
McDonald's
07.2018 - 12.2020
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05.2020
Skills
- Upselling Strategies
- Customer Service Experience
- Fluent in Spanish
- Airline policies knowledge
- Reservation Software Expertise
- Database management
- Excellent customer relations
- Exceptional communication
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Sales Advisor
The Print House
09.2023 - Current
Driver
Amazon
06.2023 - 09.2023
Airport Customer Service Agent
Air Canada
02.2023 - 08.2023
Airline Reservation Agent
JetBlue
06.2022 - 02.2023
Digital Shopper
Walmart
04.2021 - 04.2022
Cashier Supervisor
McDonald's
07.2018 - 12.2020
High School Diploma -
Haines City Senior High School