JUAN CASTANO PINEDA
Haines City,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Walmart
Davenport, FL
03.2024 - Current
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Passenger Services Assistant
Norse Atlantic Airways
Orlando, United States
07.2023 - Current
- Operated Computarized system to handle ticketing and check-ins
- Assisted passengers with reservations, ticketing and adjustments to itinerary
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft
- Boarder passengers, closed aircraft doors and pulled jet bridge to prepare for departure
- Kept passengers informed by announcing important information about itineraries, ights and luggage.
Packer
Amazon
Davenport, United States
04.2023 - 03.2024
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area
- Utilized proper techniques for lifting, packing and handling heavy obiects
- Used pallet jacks to move items to and from warehouse locations
- Marked and labeled containers with accurate shipping information to prevent delavs
- Inspected outgoing shipments to maintain quality assurance standards.
Customer Service Representative
Air Canada
Tampa, United States
02.2023 - 06.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Reservations Agent
JetBlue Airways
Remote, United States
06.2022 - 01.2023
- Managed bookings for a high number of reservations per day, ensuring accuracy and efciency
- Used computer to access information on schedules, rates and routes to answer customer inquiries
- Assisted clients in planning and coordinating reservation needs
- Handled and responded to customer inquiries through online chat and email
- Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
Digital Shopper
Walmart
Kissimmee, United States
04.2021 - 04.2022
- Maintained positive working relationships with customers, team members, and leadership
- Created personalized shopping experiences for customers by providing individualized attention
- Stored product correctly in staging area, following safety guidelines
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
Cashier
McDonald's
Haines City, United States
07.2018 - 12.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efcient and courteous service to customers
- Maintained cash accuracy by working with supervisor to correct deciencies
- Greeted and informed customers of products, fostering positive store experiences.
Education
Associate Of Business Administration -
Sophia College
High School Diploma -
Haines City High School
Haines City, FL05.2020
Skills
- Package handling
- Stock replenishment
- Warehouse Organization
- Adaptable to change
- Shipping coordination
- Bilingual
- Teamwork and Cooperation
- Warehouse Safety
Languages
Spanish
Native or Bilingual
Timeline
Packing, Shipping, and Receiving Assembler
Walmart
03.2024 - Current
Passenger Services Assistant
Norse Atlantic Airways
07.2023 - Current
Packer
Amazon
04.2023 - 03.2024
Customer Service Representative
Air Canada
02.2023 - 06.2023
Reservations Agent
JetBlue Airways
06.2022 - 01.2023
Digital Shopper
Walmart
04.2021 - 04.2022
Cashier
McDonald's
07.2018 - 12.2020
Associate Of Business Administration -
Sophia College
High School Diploma -
Haines City High School