Belinda Cruz

• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
• Expedited order processing time through effective organization and prioritization of tasks.
• Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
• Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
• Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
• Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Collaborated with team members to meet daily production targets while maintaining high-quality standards.
• Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
• Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
• Initiated proof of delivery documents to trace lost shipments.
• Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
• Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
• Optimized shipping logistics, negotiating competitive rates with carriers and tracking shipments to ensure timely delivery.
• Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
• Recorded shipment data such as weight and discrepancies using Software.
• Troubleshot technical issues with shipping software to ensure accurate tracking information was provided for each shipment.
• Used Softwareto prepare bills of lading and shipping documents.
• Maintained customer satisfaction with prompt issue resolution, facilitating smooth returns, exchanges, and refunds as needed.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Reviewed order data to verify transactions and shipping dates.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Sorted and delivered materials to different work areas and staff.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Processed required paperwork to expedite handling of shipped and received goods.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

• Provided exceptional support for customers, leading to increased loyalty and repeat business.
• Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
• Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
• Actively participated in company-wide meetings to share insights on improving business operations based on data analysis findings.
• Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
• Evaluated current policies and procedures against industry standards, recommending changes as needed to ensure compliance with regulations.
• Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
• Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered constant flow of customer calls with minimal wait times.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

Balance the supermarket before opening, cashier tills , vault, front and back office, make daily deposit to brinks , audits cashier, resolve any conflicts with difficult customers, make the schedule for the office Help customer, wire money, cash checks, and any cuatomer service conflicts , questions they may have..

End of the shift balance my own till and back office for the closer. As a MOD. I’ll work in this position when any Assistant Manager called in, I have to restock products, removed past due item or put on sale items about to be past due, rearrange the shelf , fill empty spaces and make a list of products we were running short, I’ll have a list ready for the store manager next day, received new merchandise and count and check it matches with our sales order, approved returns and merchandise. Etc.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
• Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
• Exceeded daily productivity goals through efficient task completion and strong time management skills.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
• Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
• Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
• Performed inventory control, such as counting, and stocking merchandise.
• Provided excellent customer service when assisting with inquiries about product availability or order statuses.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
• Reduced pick times by optimizing bin locations based on product demand patterns and warehouse layout considerations.
• Optimized storage space utilization by strategically arranging products based on size, weight, and frequency of use.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.