Juan Cintron Burgos
Zephyrhills,Florida
Summary
Dynamic security professional with extensive experience, skilled in crisis intervention and CCTV monitoring. Proven ability to develop effective security strategies and foster strong relationships with law enforcement. Adept at conflict resolution and maintaining safety protocols, ensuring a secure environment for guests and staff alike.
Overview
21
21
years of professional experience
Work History
Security Captain
Busch Gardens Tampa Bay
Tampa, FL
03.2026 - Current
- Supervised security operations to ensure safety of guests and staff across the park.
- Trained and mentored security personnel on emergency response protocols and conflict resolution techniques.
- Conducted regular patrols to identify potential security threats and enforce safety regulations.
- Coordinated with local law enforcement during incidents to maintain public safety and order.
- Developed and implemented security protocols to enhance guest experience and reduce incidents.
- Evaluated security procedures regularly, integrating feedback for continuous improvement in safety measures.
- Collaborated with management to strategize risk assessments and emergency preparedness plans for events.
- Led incident investigations, documenting findings, and recommending actions to prevent future occurrences.
- Established rapport with employees across various departments, fostering a sense of trust in the security team''s capabilities.
- Oversaw investigations into reported security breaches, ultimately identifying root causes and implementing corrective actions.
- Demonstrated adaptability by quickly responding to changes in threat levels or environmental conditions during high-risk situations.
- Reviewed existing security policies regularly, recommending updates as needed based on industry best practices or evolving threats.
- Trained junior security officers on proper protocols and procedures, leading to a more efficient and effective team.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of 25 security personnel during shift.
Security Sergeant
Busch Gardens Tampa Bay
Tampa, FL
01.2024 - 03.2026
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Provided backup to security officers to maintain coverage.
- Prepared reports outlining daily activities and specific incidents.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
Security Officer
Busch Gardens
Tampa, FL
09.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle and by foot.
- Reported suspicious activities and persons to law enforcement.
Law Enforcement Cadet
Pasco Hernando State College
Dade City, FL
01.2023 - 06.2023
- Cadet in a Law Enforcement academy to achieve state certification.
Security Sergeant
Busch Gardens Tampa Bay
Tampa, FL
06.2021 - 02.2023
- Responded swiftly to security incidents and effectively resolved security issues.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Conducted regular patrols to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Established and maintained close working relationships with local law enforcement officers.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Recorded incident reports with detailed accounts of occurrences.
- Able to handle multiple tasks in a fast paced environment.
- Ability to define problems, collect accurate data, establish facts and draw valid conclusions.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
Security Officer
Busch Gardens
Tampa, FL
01.2021 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle and by foot.
Security Host
Walt Disney World Resort
Lake Buena Vista, FL
06.2019 - 10.2020
- Observe, react and respond to occurrences throughout the Walt Disney World Resort.
- Conduct visual inspections of buildings, bags and packages.
- Interacting and promoting the safety of cast members and guests.
- Walking patrol, motor patrol, kiosk support and relief support.
- Provided directions and or/information to cast members and guest along with monitoring radio traffic to include call in and responding to to safety concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided exceptional customer service to guests while maintaining strict adherence to security protocols.
Detention Deputy
Polk County Sheriff's Office
Frostproof, FL
05.2014 - 04.2019
- Conducted security checks of inmates and living areas.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Responded to emergency situations and de-escalated hostile confrontations.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Supervised inmates during meals, recreation and other activities.
- Searched building and grounds, living quarters, and work areas for contraband.
- Enforced rules and regulations to maintain order among inmates.
- Provided counseling and guidance to inmates to boost wellbeing.
- Interviewed inmates to obtain information and evidence.
- Processed visitors and attorneys arriving to see prisoners.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed inmates by taking photographs and fingerprints.
- Regularly conducted security and sanitation checks.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Investigated and responded to incidents of inmate misconduct.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Responded promptly to emergency situations and provided medical aid.
- Member of the cell extraction team CERT.
- Member of the security threat group to identify gang members.
Correctional Officer
Florida Department Of Corrections
Polk City, FL
07.2009 - 05.2014
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and assess needs.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Searched building and grounds, living quarters, and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prepared reports to document incidents and violations.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Documented inmate behavior and activities in logbooks.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Interviewed inmates to obtain information and evidence.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Member of the tactical rapid response team RRT.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Soldier
Florida Army National Guard
Orlando,FL
01.2005 - 01.2011
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked weekends and long hours in deployed locations to complete tasks.
- Maintained required level of proficiency in use of firearms.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Operated and maintained armored vehicles.
- Upheld dress and appearance regulations for professional appearance.
- Trained in riot and crowd control.
- Served on state active duty orders in support of Hurricane and Tropical Storm relief efforts.
Security Officer
G4S Security
Lakeland, FL
10.2007 - 12.2008
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority while in the courthouse.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Correctional Officer Crossover Training To Law Enf - Law Enforcement
Pasco Hernando State College
Dade City, FL6 2023
Certificate Of Compliance - Corrections
Polk State College
Winter Haven, FL9 2010
High School Diploma -
Plant City High School
Plant City, FL6 2004
Skills
- Investigative Procedures
- CCTV Expertise
- Safety and Security Regulations
- Daily Status Reports
- Skilled in Conflict Resolution
- Access Systems and Patrol
- Crowd Control
- Defensive Tactics
- Firearms Training
- Radio Traffic Monitoring
- Surveillance
- Crisis Intervention Training
- Gang Intelligence Training
- Taser trained
- Non lethal weapons
- Frequent in speaking, reading and writing in Spanish
- FL Class D Security License
- FL Class G Security License
- Active Shooter Training
- FEMA IS-700B An Introduction To The National Incident Management System
- FEMA IS- 100C Introduction to Incident Command System
- CJIS Level 2 Security Awareness Certification
- First Aid/CPR/AED Instructor
Education
Some College
Languages
Spanish
Native or Bilingual
Timeline
Security Captain
Busch Gardens Tampa Bay
03.2026 - Current
Security Sergeant
Busch Gardens Tampa Bay
01.2024 - 03.2026
Security Officer
Busch Gardens
09.2023 - 01.2024
Law Enforcement Cadet
Pasco Hernando State College
01.2023 - 06.2023
Security Sergeant
Busch Gardens Tampa Bay
06.2021 - 02.2023
Security Officer
Busch Gardens
01.2021 - 06.2021
Security Host
Walt Disney World Resort
06.2019 - 10.2020
Detention Deputy
Polk County Sheriff's Office
05.2014 - 04.2019
Correctional Officer
Florida Department Of Corrections
07.2009 - 05.2014
Security Officer
G4S Security
10.2007 - 12.2008
Soldier
Florida Army National Guard
01.2005 - 01.2011
Correctional Officer Crossover Training To Law Enf - Law Enforcement
Pasco Hernando State College
Certificate Of Compliance - Corrections
Polk State College
High School Diploma -
Plant City High School