JUAN CRUZ
Killeen,TX
Summary
Warehouse specialist with a proven track record of enhancing productivity and efficiency in operations. Expertise in inventory management, logistics coordination, and strict adherence to safety protocols. Strong skills in teamwork, problem-solving, and adaptability contribute to seamless warehouse operations and effective collaboration.
Overview
11
11
years of professional experience
Work History
Warehouse Specialist
AKIMA Facilities Operation
Fort Hood, Texas
10.2024 - Current
- Coordinated shipping and receiving processes to achieve timely deliveries.
- Operated warehouse management systems to track inventory and shipments efficiently.
- Conducted regular inventory audits to maintain accuracy and organization.
- Resolved issues in receiving, storing, picking, packing, shipping, and delivering merchandise to maintain workflow.
- Organized warehouse inventory shelves, racks, and containers.
- Implemented best practices for storage and handling of materials.
- Collaborated with team members to enhance workflow and boost overall efficiency.
- Trained new staff on operational procedures and safety standards to enhance compliance.
- Managed equipment maintenance schedules for optimal performance.
Customer Sales Advisor
Best Buy
San Antonio, TX
02.2021 - 01.2024
- Resolved concerns with products or services to help with retention and drive sales
- Educated customers on promotional options and sales policies to enhance understanding of company offerings
- Highlighted product specifications to align solutions with customer needs
- Assisted call-in customers with inquiries and order placements to ensure satisfaction
- Assisted numerous customers daily, providing support with inquiries and orders.
Customer Service Representative
IKEA
San Antonio, TX
11.2020 - 02.2022
- Delivered primary customer support to internal and external customers, enhancing overall service experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with customers, management, and sales team to identify customer needs and propose tailored solutions
- Advised and assisted customers, focusing on individual preferences to improve satisfaction
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Sales Representative
GET Marketing
Fort Hood, TX
07.2017 - 08.2020
- Demonstrated products, methods, or services to persuade customers to make purchases
- Sold promoted products while maintaining accurate sales records
- Suggested product purchases to meet customer needs, identifying qualified customers for further engagement
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Maintained cleanliness in work areas while working and return items to correct locations following demonstrations
Mobile Sales Consultant
Wireless Advocates
Fort Hood, TX
08.2015 - 07.2017
- Engaged new and existing customers to identify needs and matched them with appropriate products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Quoted prices and credit terms, highlighting product features based on customer needs and technical knowledge of product capabilities
- Utilized in-depth knowledge of complex technology devices to guide customers in selecting optimal solutions for business and personal use
Education
Bachelors Candidate - Psychology
UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TX01-2023
Associate - Psychology
UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TXSkills
- Staff Training
- Customer service
- Interpersonal communication skills
- Sales expertise
- Fluent in Spanish
Timeline
Warehouse Specialist
AKIMA Facilities Operation
10.2024 - Current
Customer Sales Advisor
Best Buy
02.2021 - 01.2024
Customer Service Representative
IKEA
11.2020 - 02.2022
Sales Representative
GET Marketing
07.2017 - 08.2020
Mobile Sales Consultant
Wireless Advocates
08.2015 - 07.2017
Bachelors Candidate - Psychology
UNIVERSITY OF TEXAS AT SAN ANTONIO
Associate - Psychology
UNIVERSITY OF TEXAS AT SAN ANTONIO