Juan Daniel Roca Zela
Four Seasons Hotels and Resorts
Vail,CO
14
years of professional experience
Professional hospitality worker with experience in guest services and logistical support. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Skilled in communication, problem-solving, and providing exceptional customer service. Reliable and prepared to contribute positively to every guest's experience.
Work History
Bell Attendant
3 Years 1 Month- Delivered exceptional guest service, ensuring seamless check-in and check-out experiences.
- Assisted guests with luggage handling, providing prompt and courteous support.
- Coordinated transportation arrangements, enhancing guest satisfaction and convenience.
- Trained new bell staff on hotel policies, procedures, and customer service standards.
- Collaborated with concierge team to fulfill special requests and enhance personalized service delivery.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Front Drive Doorman
4 Years 2 Months- Facilitated exceptional tailored experiences for elite clientele, ensuring top-tier hospitality standards in a prestigious environment.
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Oversaw reservation management and check-in operations utilizing property management systems.
- Anticipate guest needs and uncover hidden preferences to create memorable, bespoke experiences.
Ski Instructor
1 Year- Guided beginner skiers through lessons while promoting adherence to safety protocols. Assisted clients with personalized support to enhance their skiing experience.
- Maintaining various ski equipment and using own experience and expertise provided in private lessons to individuals and/or groups.
- Instructed groups of varying skill levels in skiing techniques, ensuring safety and enjoyment.
Veterinary Technician Assistant
3 Years 8 Months- Monitor patients recovering from surgery and notified the veterinarian of any changes.
- Administered vaccinations and medications to ensure optimal patient health.
- Prepare surgical equipment and assisting the veterinarian during surgical procedures.
- Provided expert advice to patient owners to ensure proper sanitation, nutrition, and management of medical conditions and treatments.
- Facilitated training and mentoring programs for staff development.
- Performing office reception duties, such as scheduling appointments or assisting consumers
Education
A.A.S - Veterinary Technology
Skills
Customer Care
High-Value Client Management
Operations Management
Financial Analysis / Management
Product Education and Training
Relationship Builder
Tenacious / High-Energy
Approachable / Personable
Fastidious / Organized
Bias for Action / Productive
Predictive / Preemptive
Reliability and punctuality
Team player attitude
Ability to follow directions
Languages
Spanish
Native or Bilingual
Interests
Cooking
Gym Workouts
Hiking
Mountain Biking
Skiing
Travel
Music
Interior Design
Fashion
Timeline
Bell Attendant
Four Seasons Hotels and Resorts
06.2023 - CurrentRead More
Ski Instructor
Vail Resorts
11.2020 - 11.2021Read More
Front Drive Doorman
Ritz Carlton Club and Residences
06.2019 - 08.2023Read More
Veterinary Technician Assistant
Blue Ridge Veterinary
10.2012 - 06.2016Read More
Northern Virginia Community College
A.A.S from Veterinary Technology
Read More