Juan Dapena

• Developed strategic plans to enhance organizational performance and drive growth.
• Analyzed market trends to inform decision-making and guide strategic direction.
• Coordinated team meetings to assess progress and address operational challenges.
• Managed personnel issues, including recruitment, training, and performance evaluation.
• Negotiated contracts with vendors for IT maintenance and event catering services.
• Oversaw project management processes to ensure timely task completion.
• Implemented policies that fostered a positive workplace culture and core values.

Optimized supply chain operations to reduce costs and improve distribution efficiency.

• Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
• Developed and executed strategic business plan to attain assigned metrics.
• Managed waste disposal processes to ensure compliance with environmental regulations.
• Developed and implemented waste reduction strategies across various departments.
• Identified opportunities for improving efficiency in the collection and transport of solid wastes.
• Investigated incidents involving spills or contamination from hazardous materials.
• Monitored compliance with local, state, and federal laws related to waste management.
• Assisted with customer requests and answered questions to improve satisfaction.

• Managed customer support operations to ensure timely issue resolution.
• Developed and implemented strategies for increasing sales volume and improving customer loyalty.
• Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.

• Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
• Developed and implemented sales strategies to increase medical product sales.
• Promoted company programs, warranty sales and seasonal promotions to boost sales.
• Developed quarterly sales reports for management review detailing progress against goals for small formats sales initiatives.
• Managed supply chain processes to maintain inventory levels and reduce costs.
• Coordinated training programs for staff to improve skills and operational knowledge.
• Facilitated cross-departmental communication to foster collaboration on operational projects.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Managed scheduling, training and inventory control.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Planned delivery routing, team workflows, and promotional initiatives.