Juan De Jesus
New Carrollton
Summary
Dynamic Cyber Fraud Analyst with extensive experience at Noblis, excelling in fraud detection and incident response. Proven ability to enhance threat intelligence through advanced data analysis and visualization. Bilingual in Spanish, fostering strong customer relationships while driving operational efficiency and team collaboration. Recognized for optimizing triage workflows, significantly reducing response times.
Overview
8
8
years of professional experience
Work History
Cyber Fraud Analyst Tier II
Noblis
New Carrollton
05.2019 - Current
- Managed ticketing system for fraud incidents from 24/7 Security Operations Center, ensuring timely responses and accurate documentation.
- Identified emerging trends and designed advanced solutions to optimize event triage workflows.
- Reduced triage time and improved response accuracy through streamlined procedures and automated detection techniques.
- Collaborated cross-functionally to refine processes for early identification of intrusion patterns across diverse environments.
- Developed detailed reports and presentations to communicate investigation results, aiding strategic planning for partner companies.
- Supported testing and implementation of new analytical tools to improve data insight and operational efficiency.
- Conducted triage and interpreted system logs using SIEM tools, including ArcSight and Splunk, enhancing threat detection capabilities.
- Created comprehensive training materials to upskill team members, fostering knowledge sharing and improving performance.
Cyber Fraud Analyst
Noblis
New Carrollton
05.2019 - Current
- Executed triage and analysis of system logs using SEIM tools to promptly identify security threats.
- Employed analytic methodologies to uncover patterns indicating fraudulent activity with precision.
- Assessed business processes to discover potential fraud scenarios and establish key risk indicators.
- Developed visualization dashboards to detect anomalous activities, improving data-driven monitoring.
- Utilized command-line proficiency in a Linux environment for effective system navigation and task automation.
- Documented findings comprehensively in reports and presentations, ensuring clarity and accuracy.
- Partnered with monitoring tool developers to enhance functionality and optimize detection methods.
Social Risk Analyst (Platform Specialist)
ZeroFOX
Baltimore
06.2017 - 05.2019
- Safeguarded enterprise-level clients against cyber threats through robust security measures.
- Leveraged hybrid intelligent SAS platform for in-depth analysis of diverse cyber risks.
- Transformed large volumes of disparate data into actionable insights through trend analysis.
- Investigated risk patterns to develop comprehensive threat intelligence for proactive defense.
- Created and presented quarterly reports, delivering strategic insights on performance metrics.
- Translated technical documents from English to Spanish, ensuring accuracy for specialized audiences.
- Served as primary liaison for training services, supporting Latin American customers effectively.
- Managed portfolio of 40 customers, providing bilingual support to uphold service standards.
Security Operations Center (SOC)
ZeroFOX
Baltimore
06.2017 - 05.2019
- Spearheaded formation of innovative SOC team to triage large data volumes and contextualize security risks.
- Directed training and development for new SOC recruits, enhancing onboarding and skill-building processes.
- Led daily SOC operations, ensuring efficiency and alignment with security objectives.
- Collaborated with Social Risk Analyst to address emerging threats and improve risk mitigation efforts.
Education
Masters of Science - Criminal Justice
West Chester University of Pennsylvania
05.2015
Bachelors of Science - Criminal Justice
West Chester University of Pennsylvania
05.2013
Skills
- Bilingual proficiency in Spanish
- Fraud detection
- Data analysis
- Incident response
- Cybersecurity protocols
- Threat intelligence
- SIEM tools
- Report writing
- Team collaboration
- Customer relationship management
- Data analysis and visualization
- Risk analysis and management
- GDPR compliance knowledge
- Linux operating system skills
- SEIM tool utilization
- Tableau dashboard creation
- Training and development facilitation
- Public trust clearance
- SQL proficiency
- SQL analysis
Certifications Activities Skills
- Bilingual; Fluent in Spanish
- ArcGIS training
- SPSS training
- Educated on GDPR guidelines
- Experience with Tableau
- SEIM Tool experience
- Linux environment and command line
- ArcSight (skillful)
- Risk Analysis (Experienced)
- Data Analysis (Experienced)
- Training (Experienced)
- Public Trust Clearance
Timeline
Cyber Fraud Analyst Tier II
Noblis
05.2019 - Current
Cyber Fraud Analyst
Noblis
05.2019 - Current
Social Risk Analyst (Platform Specialist)
ZeroFOX
06.2017 - 05.2019
Security Operations Center (SOC)
ZeroFOX
06.2017 - 05.2019
Masters of Science - Criminal Justice
West Chester University of Pennsylvania
Bachelors of Science - Criminal Justice
West Chester University of Pennsylvania
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