Juan De Leon
Orlando
Summary
Dynamic customer service professional with a proven track record at Rev Ambulance Group, adept at creative problem solving and active listening. Skilled in Microsoft Office and data entry, I excel in building relationships and resolving complex issues, ensuring exceptional satisfaction for clients and patients alike.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Builder Helper
Rev Ambulance Group
Orlando
03.2020 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinate part orders and shipments to customers for quick service repairs.
- Followed up on the customer's orders to ensure delivery.
- Developed positive relationships with customers through friendly interactions.
- Assist in fabricating parts for ambulance units.
- Assisted with customer requests and answered questions to improve satisfaction.
Patient Care Advocate
Express Scripts Pharmacy
Orlando
05.2018 - 03.2020
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Provided excellent customer care by responding to questions about medications, assisting in calling doctor's offices, and providing eligibility information.
- Assisted with claim processing for our pharmacy help desk.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05-2005
Skills
- Communication skills
- Creative problem solving
- Active listening
- Microsoft Office
- Data entry
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative/Builder Helper
Rev Ambulance Group
03.2020 - Current
Patient Care Advocate
Express Scripts Pharmacy
05.2018 - 03.2020
High School Diploma -
Gateway High School
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