Juan C. Diaz
Bloomington,IL
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
11
11
years of professional experience
Work History
Team Member
Rivian
Normal, IL
08.2022 - Current
- Adhered to safety guidelines while operating machinery or stocking shelves.
- involved in a launch team to start up a new production line
- Trained new team members using approved training materials and information.
- Upheld high standards of productivity and quality in operations.
Manager
Toms Pancake House
Bloomington , IL
03.2013 - 04.2023
- Applied customer feedback to develop process improvements and support long-term business needs.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Coached, mentored and trained team members in order to improve their job performance.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Supervisor
Blue Beacon
Bloomington, IL
07.2017 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
High School Diploma -
Bloomington High School
05.2016
Criminal Justice
Heartland Community College
Skills
- Team Building
- Staff Management
- Responsible
- Problem Solving
- Workplace Safety
- Strong work ethic
- Bilingual
- Teamwork and Collaboration
Timeline
Team Member
Rivian
08.2022 - Current
Supervisor
Blue Beacon
07.2017 - 01.2022
Manager
Toms Pancake House
03.2013 - 04.2023
High School Diploma -
Bloomington High School
Criminal Justice
Heartland Community College