Juan Diaz
Mcallen,Tx
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
12
12
years of professional experience
Work History
Payroll Administrator
LineCare Health Services
06.2023 - 07.2025
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Customer Service Representative
ACT Technologies
10.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained New Hires for New hire training.
Driver
Excell Distribution Solutions
12.2019 - 07.2021
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delviering Medical Tests From Doctor offices and deliver to Austin, Tx four times a week
- Delivered time sensitive material and bloodwork From McAllen, Tx to Austin, Tx in a timely manor.
Business Sales Executive
Spectrum Business
08.2018 - 07.2019
- Exceeded quarterly sales targets consistently, contributing to overall company growth and success.
- Established strong relationships with clients through effective communication and attentive customer service.
- Implemented CRM tools for tracking customer interactions, ensuring consistent follow-up on leads and improved client retention rates.
- B2B Sales in San Antonio Market.
- Setting Up high speed internet and phone services for small Business.
- Acquiring new business customers and adding them to business funnel for follow up promotions and new services.
Retail Sales Associate
AT&T
01.2017 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Retail Sales Associate/ Technical Support
T-Mobile
05.2013 - 12.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Technical Support At Call Center before transitioning into Retail Sales
Education
High School Diploma -
PSJA Memorial
Alamo, TX05-2003
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Payroll Administrator
LineCare Health Services
06.2023 - 07.2025
Customer Service Representative
ACT Technologies
10.2021 - 06.2023
Driver
Excell Distribution Solutions
12.2019 - 07.2021
Business Sales Executive
Spectrum Business
08.2018 - 07.2019
Retail Sales Associate
AT&T
01.2017 - 05.2018
Retail Sales Associate/ Technical Support
T-Mobile
05.2013 - 12.2017
High School Diploma -
PSJA Memorial
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