Juan Diaz Velasquez
Fresno,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Barri Financial Group
01.2018 - Current
- Providing excellent service to customers
- Inform customers the outcome of their claim
- Various processes and refunds to customers
- Support SAI's while opening a store and any possible
- Capture operations in support of the agents with any
- Technical difficulties and the agencies authorized telephone
- Make Reports and off duties activities concerning
- Contact Supervisors and Territory Managers to confirm
Lawyer
Self-employed
01.1997 - Current
- Reviewed legal materials for compliance to correct issues.
- Negotiated with opposing parties to remedy disputes.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Interpreted legal instruments, agreements, memoranda of understanding and internal policies for governing bodies.
- Developed detailed litigation strategies for several cases.
- Interpreted laws, rulings and regulations for individuals and businesses.
Teacher
INSTITUTO JOSE DAMIAN VILLACORTA
01.1991 - 06.2017
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
Education
Bachelor's degree - Law
University of El Salvador
El Salvador08.1997
Bachelor of Arts - Education
University of El Salvador
El Salvador08.1990
Skills
Report Creation
- Report Generation
- Data Entry
- De-escalation Techniques
- Verbal and Written Communication
- Creative Problem Solving
- Interactive Teaching and Learning
- Quizzes, Tests, and Exams
- Customer Service
- Standardized Testing Techniques
- Problem Solving
Certification
- Certified Notary Public
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Barri Financial Group
01.2018 - Current
Lawyer
Self-employed
01.1997 - Current
Teacher
INSTITUTO JOSE DAMIAN VILLACORTA
01.1991 - 06.2017
Bachelor's degree - Law
University of El Salvador
Bachelor of Arts - Education
University of El Salvador
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