Zaina Daniel
San Diego,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coach
Rock ‘n’ Tumble Gymnastics
San Diego, USA
01.2024 - Current
- Adaptable gymnastics coach with experience training children of all levels and ages ranging from one years old to twelve years old
- Expertise in curating and conducting classes while tailoring skills to each individual
- Focused on creating a positive and motivating environment to encourage children while appropriately and safely challenging them
CNA
Aya Healthcare
San Diego, USA
01.2021 - Current
- Monitored patient vital signs, assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
CNA
SeaBreeze Senior Living
San Diego, USA
01.2020 - 01.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Cooked patient’s meals according to diet plan and assisted with feeding
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Server
Charcoal house
La Mesa, CA
02.2019 - 03.2020
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Worked effectively in team environments to make the workplace more productive.
Server
Flame Bar & Grill
San Diego, CA
07.2018 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Nanny
Private
San Diego, USA
01.2018 - 01.2019
- Responsible for two children, ages six and three
- Six year old has Autism and blindness with a prosthetic eye, while the three year old did not have medical diagnoses
- Responsible for changing the six year old’s diaper, cooking, assisting with feeding, waking children up, practicing daily hygiene, ensuring safety while transporting to and from school, in charge of entertaining the children, specific engagements for each individual child, utilizing positive reinforcement to encourage children
Education
B.S. - Applied Health Science
Point Loma Nazarene University
Point Loma01.2023
Associate of Science -
Cuyamaca College
El Cajon01.2019
High School Diploma -
Valhalla High School
El Cajon01.2015
Skills
- Effective communication
- Food and beverage pairings
- Sales techniques
- Team collaboration
- Understanding individual needs
- High volume dining
- Guest engagement
- Multitasking and organization
- Task prioritization
- Hospitality service expertise
Certification
- Certified Nursing Assistant License, 2021-2023
- Basic Life Support, American Heart Association
- Restorative Nursing Med Tech license
Timeline
Coach
Rock ‘n’ Tumble Gymnastics
01.2024 - Current
CNA
Aya Healthcare
01.2021 - Current
CNA
SeaBreeze Senior Living
01.2020 - 01.2021
Server
Charcoal house
02.2019 - 03.2020
Server
Flame Bar & Grill
07.2018 - 01.2019
Nanny
Private
01.2018 - 01.2019
- Certified Nursing Assistant License, 2021-2023
- Basic Life Support, American Heart Association
- Restorative Nursing Med Tech license
B.S. - Applied Health Science
Point Loma Nazarene University
Associate of Science -
Cuyamaca College
High School Diploma -
Valhalla High School
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