Juan Fernando Chavez
Pomona,CA
Summary
Admitting Representative
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
12
12
years of professional experience
Work History
Emergency Department Admitting Representative
Pomona Valley Hospital and Medical Center
11.2023 - Current
- Coordinated with insurance companies regarding patient eligibility and authorization of services.
- Efficiently processed new admissions including pre-registration and registration activities such as verifying insurance coverage, collecting co-pays, deductibles
- Assisted in obtaining necessary authorizations for services rendered by verifying eligibility and benefits coverage with insurance companies
- Demonstrated ability to effectively communicate with patients and healthcare providers regarding admissions procedures
- Maintained confidentiality of all patient information according to HIPAA regulations
- Provided training support for new staff members related to admitting processes
- Proficiently answered a high volume of incoming calls from patients, physicians, nurses, and other hospital personnel
- Verified patient details and insurance coverage and collected co-pays.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Patient Services Specialist
Providence
10.2023 - 01.2025
Admitting Representative
CHOC
01.2013 - 10.2023
Education
No Degree - General Studies
Mt. San Antonio College
Walnut, CAHigh School Diploma - undefined
Garey Senior High School
05.2006
Skills
- Communicating with Patient Families
- Verifying Eligibility
- Insurance Authorizations
- Collecting Co-Pays
- Spanish Fluency
- 50 WPM Typing Speed
- Organization and Time Management
- Highly skilled on Cerner application
- Trained in OneSource Verification resource
- Highly skilled on Epic system
- Expert in insurance coding
Languages
Spanish
Native or Bilingual
Timeline
Emergency Department Admitting Representative
Pomona Valley Hospital and Medical Center
11.2023 - Current
Patient Services Specialist
Providence
10.2023 - 01.2025
Admitting Representative
CHOC
01.2013 - 10.2023
High School Diploma - undefined
Garey Senior High School
No Degree - General Studies
Mt. San Antonio College
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