Reagin Haley
Saint Paris,Ohio
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
2
2
years of professional experience
Work History
Admitting Representative
Kettering Health
11.2022 - Current
- Managed daily operations within the Emergency Department ensuring optimal workflow in fast paced environment.
- Excelled in providing quality customer service to patients and their families during the admission process
- Successfully maintained up-to-date knowledge of hospital policies and procedures related to patient registration functions
- Efficiently processed new admissions including registration activities such as verifying insurance coverage, collecting copays, deductibles
- Demonstrated ability to effectively communicate with patients and healthcare providers.
Culinary Associate II
Kettering Health
09.2021 - 11.2022
- Adapted quickly in response to changing situations or customer requests
- Resolved customer complaints professionally in a timely manner
- Managed multiple tasks simultaneously under pressure while maintaining high standards of service excellence.
Skills
- Outpatient Procedures
- Emergency Room Services
- Communicating with Patient Families
- Telephone Etiquette
- Critical Thinking
- Epic Software
- Assisting Patients
- Microsoft Office Certified User
References
- Thelma Tobias, Culinary Nutrition Supervisor, Kettering Health - Supervisor, (937) 540-4340, thelma.tobias@ketteringhealth.org
- Randall Stone, Manager Nutrition Services KH Washington Twp, Kettering Health - Manager, (937) 723-3503, randall.stone@ketteringhealth.org
- Nici Cavender, Patient Access Team Lead, Kettering Health - Team Lead, (937) 308-4271, nichole.cavender@ketteringhealth.org
Timeline
Admitting Representative
Kettering Health
11.2022 - Current
Culinary Associate II
Kettering Health
09.2021 - 11.2022
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