Brandy Adams
Henderson,NV
Summary
Reliable medical office professional offers 15 years of experience working in busy settings with high patient volumes. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Resourceful Medical Administrative Assistant maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
22
22
years of professional experience
Work History
Patient Admitting Representative/Insurance Verification Specialist
Boulder City Hospital
Boulder City, NV
04.2023 - Current
- Checked patient information and insurance coverage.
- Coordinated patient paperwork and charts.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Navigated through multiple online systems to obtain documentation.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Registration Coordinator
Community Psychiatry
06.2022 - 02.2023
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients as well as any addt'l insurance on file.
- Patient contact for Coordination of benefits, if not already on file with insurances.
- Updated patient and insurance data and input changes into company computer system.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Front Desk Team Leader
Anthem Hills Pediatrics
Henderson, NV
04.2013 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Answered 20 + average daily phone calls to schedule appointments and address patient inquiries.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Gathered personal and insurance information from each patient.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Managed up to 10-20+ patient referrals daily through multi-line telephone system.
- Managed and obtained insurance authorizations for patient referrals from physicians.
Front Desk Supervisor
Foothills Pediatrics
Henderson, NV
07.2003 - 04.2013
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned incoming documentation.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
- Verified, updated and entered patient information into system.
- Completed patient paperwork and maintained accurate records.
- Sent records requests and stayed in close communication with case managers regarding open issues.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Medical Assisting -
Nevada Career Institute
Las Vegas, NV07.2003
High School Diploma - undefined
Green Valley High School
Henderson, NV06.2003
Skills
- Insurance Verifications
- Insurance Authorizations
- Patient Eligibility Requirements
- Patient Referral
- Training & Development
- Credit and Cash Payments
- Appointment Scheduling
- Active Listening, Friendly, Positive Attitude
- Reliable and Trustworthy
- Inventory Oversight
- E-clinical knowledge
- Billing Data Verification
- EOB/EOP
- Account Reviews
- Supply Ordering
- Checking in Patients
- Copay Collecting
- Scheduling Tests and Procedures
- HIPAA Compliance
- Outpatient Procedures
- EHR Software
Timeline
Patient Admitting Representative/Insurance Verification Specialist
Boulder City Hospital
04.2023 - Current
Registration Coordinator
Community Psychiatry
06.2022 - 02.2023
Front Desk Team Leader
Anthem Hills Pediatrics
04.2013 - 06.2022
Front Desk Supervisor
Foothills Pediatrics
07.2003 - 04.2013
High School Diploma - undefined
Green Valley High School
Medical Assisting -
Nevada Career Institute