Heather Monroe
Sweeny
Summary
Accomplished Lead Medical Receptionist with a knack for improving patient satisfaction through effective communication and problem-solving. Experienced in training staff and managing complex operations to ensure seamless clinic functionality.
Overview
7
7
years of professional experience
Work History
Lead Medical Receptionist/Insurance Verification Specialist
Angleton Cardiology Clinic: Dabaghi Salim MD
Angleton, TX
07.2022 - Current
- Supervised daily front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored new reception staff on clinic procedures and patient management systems.
- Coordinated patient communications, including appointment reminders and follow-up calls to enhance satisfaction.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information handling.
- Collaborated with medical staff to resolve patient inquiries and facilitate effective care coordination.
- Oversaw inventory management for office supplies, ensuring adequate resources for uninterrupted clinic operations.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Facilitated effective appointment management with the use of advanced medical software programs.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Improved overall office organization by implementing a comprehensive filing system for patient records.
- Checked patient insurance, demographic, and health history to keep information current.
- Developed training materials for staff onboarding, enhancing overall team efficiency and performance standards.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Branch Manager
Texan Credit
Clute, TX
01.2021 - 07.2022
- Led branch operations, ensuring compliance with lending regulations and company policies.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Mentored staff in sales techniques, improving team performance and fostering a collaborative environment.
- Analyzed branch performance metrics to identify areas for improvement and optimize workflows.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Supervisor
Marsden South
Freeport, TX
01.2019 - 01.2021
- Trained and mentored staff, fostering a collaborative team environment.
- Conducted performance evaluations, providing constructive feedback to team members.
- Coordinated scheduling and resource allocation to meet business demands effectively.
- Resolved operational issues promptly, minimizing disruptions in service delivery.
- Developed training materials for new hires, ensuring consistent onboarding processes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma -
Hardin High School
Hardin,Tx05-2010
Skills
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Document management
- Medical billing
- Reminder calls
- Microsoft office
- Electronic medical records
- HIPAA guidelines
- Documentation
- Paperwork coordination
- Telephone etiquette
- Payment collection
- Workflow optimization
- Referral verification
- Medical records management
- EMR / EHR
- Medical office administration
- Insurance verifications
- Patient reception management
- Petty cash management
- Billing support
- Co-payment collection
- Typing and filing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Critical thinking
Timeline
Lead Medical Receptionist/Insurance Verification Specialist
Angleton Cardiology Clinic: Dabaghi Salim MD
07.2022 - Current
Branch Manager
Texan Credit
01.2021 - 07.2022
Supervisor
Marsden South
01.2019 - 01.2021
High School Diploma -
Hardin High School