Gabriela Perez "Gabby"
Baytown,TX
Summary
Friendly Medical Receptionist offering excellent skills in patient relations. Skilled using [e-Clincal Works] appointment scheduling system to manage over 100 plus patients weekly. Organized and accurate in managing patient flow. Cheerful, bilingual and committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated. Systematic Front Desk skilled with scheduling, insurance verification and testing and procedures pre-certification . Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical files. Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute professional highly skilled at handling patient issues and questions. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Motivated to learn, grow and excel in an office.
Overview
17
17
years of professional experience
Work History
Medical Receptionist/Insurance Verification Specialist
Mycare Medical- Neurology Dept
12.2022 - 08.2024
- collected payments to accounts and maintained records.
- Reviewed patient cases per week and verified insurance coverage information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Obtained patient referrals to other medical specialists from PCP
- Obtain prior authorizations for procedures(EMG/VENG), MRI/CT'S and botox
- Assisted in reconciling deposit and patient collections.
- Maintaining Hipaa compliance, Osha compliance
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Receptionist/Insurance Verification Specialist
Jacinto Medical Group-Neurology Dept
03.2007 - 12.2022
- Verified client information by analyzing existing evidence on file.
- Reviewed patient cases per week and verified insurance coverage information.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Maintaining Hipaa/Osha Compliance
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed online and paper appeal submissions on denied procedures requests.
Education
No Degree - Certificate For Medical Coding
Lee College
Baytown, TX05.1995
High School Diploma -
Ross S. Sterling High School
Baytown, TX05.1993
Skills
- Appointment Scheduling
- Typing
- Front Desk Operations
- EMR / EHR
- Electronic Medical Records
- Reminder calls
- Payment collection
- Patient Scheduling
- Insurance Verification
- Insurance Authorizations
- Medical Records Management
- Medical terms and procedure knowledge
- Telephone etiquette
- Health insurance
- Medicare and Medicaid process
- Patient account analysis
- Payment posting
- Medical terminology understanding
- Insurance Knowledge
- Medical Records Review
- Written and verbal communication
- Scheduling
- Closing Processes
- Payment Collection
- HIPAA Compliance
- Patient Registration
Timeline
Medical Receptionist/Insurance Verification Specialist
Mycare Medical- Neurology Dept
12.2022 - 08.2024
Medical Receptionist/Insurance Verification Specialist
Jacinto Medical Group-Neurology Dept
03.2007 - 12.2022
No Degree - Certificate For Medical Coding
Lee College
High School Diploma -
Ross S. Sterling High School
Similar Profiles
Madison FlynnMadison Flynn
Research Services Professional at CU Anschutz Medical Campus- Dept. Of NeurologyResearch Services Professional at CU Anschutz Medical Campus- Dept. Of Neurology
Laura GarciaLaura Garcia
Front Office Coordinator at Jacinto Medical Group/MyCare MedicalFront Office Coordinator at Jacinto Medical Group/MyCare Medical
Debra SkonieckiDebra Skoniecki
Nurse Practitioner, ALS House Call Program at Massachusetts General Hospital, Dept Of NeurologyNurse Practitioner, ALS House Call Program at Massachusetts General Hospital, Dept Of Neurology
Suzanne LumusSuzanne Lumus
Patient Registration Specialist at Family First Emergency RoomPatient Registration Specialist at Family First Emergency Room
Kaylah RayKaylah Ray
Safety Technician at Sodexo USASafety Technician at Sodexo USA