Juan Firpo
Everett,Washington
Summary
Versatile Senior Manager specializing in Desktop Services and Support and skilled at planning, implementing, and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Manager, Desktop Services
Seagen
10.2022 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Recommended and implemented successful strategies to maximize revenue.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Modified inventory control programs to maintain and enhance annual business plan.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
Manager, Desktop Services
Seagen
02.2019 - 10.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sr. IT Support Specialist
Seagen
09.2017 - 02.2019
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for new hires.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10.2024
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ01.2012
Skills
- Equipment decommissioning
- Staff Management
- Strategic planning
- Policies and procedures
- Project Management
- Improvement initiatives
- Budgeting
- Operations management
- Key Performance Indicators
- Coaching and mentoring
- Verbal and written communication
- Risk mitigation planning
- Documentation and reporting
- Project lifecycle management
- Problem-Solving
Accomplishments
During my tenure as a manager at Seagen, saved $1.7 million by improving internal processes, contract management, increasing efficiencies, and implementing automation.
Certification
Certified Practitioner of Human-Centered Design
IT Information Library Foundations Certification (ITIL) v4
HDI Desktop Support Manager (HDI)
Languages
Spanish
Native or Bilingual
Timeline
Sr. Manager, Desktop Services
Seagen
10.2022 - Current
Manager, Desktop Services
Seagen
02.2019 - 10.2022
Sr. IT Support Specialist
Seagen
09.2017 - 02.2019
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
University of Phoenix
Certified Practitioner of Human-Centered Design
IT Information Library Foundations Certification (ITIL) v4
HDI Desktop Support Manager (HDI)
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