Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
OfficeManager
Juan Flores

Juan Flores

Technician
Rio Rancho,NM

Summary

I am a knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for longterm position with room for career advancement.

Result driven Network Technician known for high productivity and efficient task completion. Specialized skills include network configuration, troubleshooting, and security management. I excel in problem solving, communication, and teamwork, ensuring smooth network operations and effective collaboration with colleagues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Network Technician

Wind HQ
08.2024 - Current
  • Provided technical support to users experiencing difficulties with their computer systems or networks.
  • Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
  • Completed post-installation tests, checking functionality.
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
  • Maintained records of repairs, upgrades, installations and other maintenance activities.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Resolved complex performance issues related to network configurations, applications, protocols.
  • Maintained positive working relationship with fellow staff and management.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Tested and evaluated network systems to eliminate problems and make improvements.
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
  • Resolved routing, wireless and other network-related issues.
  • Configured, monitored and maintained network hardware, software and communication links.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Received and prioritized support requests to maximize resource utilization.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Terminated Cat6 cable connectors and modular plugs.
  • Deployed patches and updates for existing systems on a regular basis.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Electrician Apprentice

IPS Electrical automation
Hobbs, NM
04.2023 - 06.2024
  • Learn troubleshooting and automation in an electrical environment
  • Reviewed and assessed electrical, mechanical and architectural diagrams and specifications to accurately complete projects.
  • Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
  • Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
  • Advised management on issues of safety in continued equipment operation.
  • Diagnosed malfunctioning systems, apparatus and components to locate cause of breakdowns and correct problems.
  • Installed leads and connected cables to motors, apparatus and equipment.
  • Trained workers to install, maintain and repair electrical equipment and fixtures.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Provided technical support on various types of motor control circuits including VFDs.
  • Diagnosed malfunctioning wiring using test equipment to locate faults.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Terminated wiring and connected circuits with correct techniques.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Optimized work readiness with organized tools and spaces.

Warehouse Worker

Hobbs Springs and Suspension
01.2022 - 04.2023
  • As a warehouse and delivery associate, I was in charge of maintaining all products received, processed and stored throughout the entire facility
  • With occasional delivery and delivering as far as Carlsbad and Artesia
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Yard Worker

Tubular Transports and Logistics
Hobbs, NM
08.2020 - 01.2022
  • Help in assisting the operation of heavy equipment and yard dog operator
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Education

High school diploma -

Hobbs High School
Hobbs, NM
05.2019

Skills

  • Heavy Equipment Operation
  • Heavy Lifting
  • Mechanic Experience
  • Yard dog operator
  • Customer service
  • Customer support
  • Delivery Driver Experience
  • Hand tools
  • Communication skills
  • Computer literacy
  • Forklift Operator
  • Driving
  • Electrical experience
  • Electrical wiring
  • Network monitoring
  • LAN configuration
  • Preventive Maintenance
  • Cable termination
  • Network installation
  • Switches and routers
  • Wireless networking
  • IP addressing
  • Operating systems
  • Switch installation
  • Hardware inventory management

Certification

  • Forklift Certification, 04/01/23, Active at current job
  • Pallet Jack Certification, Present, Do not have actual certification but I have experience
  • Driver's License, 12/01/21, 12/01/29

Personal Information

Willing To Relocate: Anywhere

Timeline

Network Technician

Wind HQ
08.2024 - Current

Electrician Apprentice

IPS Electrical automation
04.2023 - 06.2024

Warehouse Worker

Hobbs Springs and Suspension
01.2022 - 04.2023

Yard Worker

Tubular Transports and Logistics
08.2020 - 01.2022

High school diploma -

Hobbs High School

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