Juan Flores
Lantana,FL
Summary
Operations and customer relationship professional with more than 10 years of experience leading teams, improving processes, and delivering exceptional service in fast-paced healthcare and retail environments. Experienced in supervising high-performing teams, resolving complex customer concerns, and maintaining efficient day-to-day operations in facilities serving up to 500 patients daily. Currently represent a portfolio of nationally recognized beverage brands, partnering with retail leadership to maintain merchandising standards and product availability. Recognized throughout my career for customer service, leadership, and building strong relationships. Fluent in English and Spanish.
Overview
13
13
years of professional experience
Work History
Beer Merchandiser
Gold Coast Beverage
Pompano Beach, Florida
01.2026 - Current
- Merchandise 200–500 cases of product each day across a diverse portfolio of domestic, imported, and craft beer brands.
- Serviced 3–8 retail accounts daily, ensuring organized, fully stocked shelves, coolers, and compliant promotional displays.
- Set up and maintained promotional displays to enhance product visibility and drive sales.
- Developed strong relationships with store managers to address inventory needs and improve product availability.
- Rotate inventory using FIFO practices while maintaining product quality and minimizing out-of-stock conditions.
- Represent leading brands including Corona, Modelo, Miller Lite, Coors Light, Blue Moon, Cigar City, Copperpoint, and other regional craft breweries.
Center Supervisor
Rayus Radiology
Boynton Beach, Florida
08.2023 - 11.2025
- Led daily operations for a high-volume outpatient imaging center serving up to 500 patients in a single day while supervising more than 35 clinical and administrative team members.
- Implemented workflow improvements that enhanced patient check-in efficiency during peak operating hours.
- Resolved escalated patient concerns with professionalism while maintaining a high standard of customer satisfaction.
- Recruited, interviewed, onboarded, and coached employees while fostering a positive, accountable workplace culture.
- Coordinated with physicians, engineers, vendors, and property management to ensure uninterrupted facility operations.
- Conducted routine operational and safety inspections to maintain compliance and identify opportunities for continuous improvement.
Clerical Supervisor
Premier Family Health
Wellington, FL
09.2015 - 08.2023
- Supervised a team of 13 employees while supporting an urgent care averaging 90 patients daily and approximately 200 patients per day during the COVID-19 pandemic.
- Analyzed KPIs, managed staffing schedules, and identified coaching opportunities to improve operational performance.
- Led hiring, onboarding, training, and coaching efforts to develop high-performing employees.
- Maintained strict HIPAA compliance while overseeing patient registration, scheduling, insurance verification, and front-office operations.
- Served as the primary workers' compensation liaison, building productive relationships with injured employees and insurance adjusters to support timely care.
- Authored training manuals and standard operating procedures adopted by additional company locations.
- Progressed from Front Desk Coordinator to Supervisor through strong performance and leadership.
Final Inspector
Stanton Optical
Lake Worth, Florida
04.2014 - 09.2015
- Inspected finished eyewear for quality standards and specifications.
- Reported non-conformities to management for further action and resolution.
Overnight Stocker
Walmart
Boynton Beach, Florida
11.2013 - 04.2014
- Stocked shelves with merchandise according to store layout guidelines.
- Organized backroom inventory for efficient retrieval and restocking processes.
- Assisted customers in locating products and answering general inquiries.
- Operated equipment safely, including pallet jacks for inventory movement.
Education
High School Diploma -
Santaluces High School
Lantana, FL05-2013
Skills
- Operations Management
- Inventory Control
- KPI Monitoring
- Process Improvement
- Product Display
- Customer Relations
- Vendor & Store Relationships
- Staff Training
- Employee Coaching
- Leadership & Team Development
- Conflict Resolution
- Microsoft Office
- Bilingual English Spanish
Timeline
Beer Merchandiser
Gold Coast Beverage
01.2026 - Current
Center Supervisor
Rayus Radiology
08.2023 - 11.2025
Clerical Supervisor
Premier Family Health
09.2015 - 08.2023
Final Inspector
Stanton Optical
04.2014 - 09.2015
Overnight Stocker
Walmart
11.2013 - 04.2014
High School Diploma -
Santaluces High School