Juan Franco
Long Beach,NY
Summary
Driven professional with a strong background in technical and service roles, notably at Caring24 Technologies. Excelled in maintaining safety and quality standards, while enhancing customer satisfaction through exceptional service and attention to detail. Skilled in multitasking and thriving under pressure, demonstrating a blend of hard and soft skills that contributed to team efficiency and client relations.
Overview
9
9
years of professional experience
Work History
Technician
Caring24 Technologies
03.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
Barback
Jimmy Hays
12.2017 - 02.2021
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted in setting up and breaking down bar area for special events.
Food Runner
Sutton Place (JJ Coopers)
07.2015 - 09.2017
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Long Beach High School
Long Beach, NY06.2016
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Quality Control
- Customer interaction
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Caring24 Technologies
03.2021 - Current
Barback
Jimmy Hays
12.2017 - 02.2021
Food Runner
Sutton Place (JJ Coopers)
07.2015 - 09.2017
High School Diploma -
Long Beach High School